Customer Service Assistant Manager

Edward F. Gregory

(Ted)

*** ******* **.

Lusby, MD. 20657

Mobile: 240-***-****

Email: ********@*****.***

OBJECTIVE To obtain a position that offers opportunity for advancement with a growing and

progressive company where I can utilize my experience and skills to be a positive influence and make a difference for those around me.

PROFESSIONAL PROFILE

A well respected, lead-by-example professional that has tremendous customer service and

Employee relation skills and has successfully taught and also mentored others

to become better customer servants.

EMPLOYMENT

7/2024 Napa Auto Parts Waldorf, MD.

Assistant Manager

Automotive Parts Dealer, Leadership, managing shift, inventory, Customer service,

Employee relations, and love for automobiles.

3/2024 Better Done Right Marbury, MD.

Contractor

Home improvements, carpentry, concrete, minor electrical, decks, sheds, additions.

*4/2021-3/2024 Walmart Prince Frederick, MD.

Team Lead

Unloading shipments, stocking, customer service, setting features, inventory control, Certified

Power Equipment operator. Leading a team of 20 Associates.

8/2018-3/2023 First Baptist Church of St. Charles Waldorf, MD.

Director of Worship (11 Volunteers)

Responsible for music selection, conducting weekly rehearsals, Power Point slides for overhead

words, scheduling Sunday Services, and conducting the music and all events related to weekly

services.

2/2020-8/2020 First Transit Baltimore, MD.

Human Resources Manager (500+ Employees)

All HR duties regarding sourcing, interviews, position offer letters, onboarding paperwork, DOT

Physicals, Drug and Alcohol testing, initiating Background checks, all files pertaining to

Employment. Three HR Assistants also reported to me.

8/2019-2/2020 Lucianna’s Steak House Waldorf, MD.

Restaurant Manager (68 Employees)

All hiring, training and terminations. All HR duties and all interactions with employees and

Customers. Ordering of bar libations and opening and closing of all scheduled days of work.

5/2018-4/2019 MV Transportation Inc. Fairfax, VA.

Office/HR/Recruiting/Payroll Manager (100+ Employees)

Recruiting, interviewing and onboarding new hires, and all HR functions related to hiring

process. Submitting and printing all division payroll. Pulling reports for Division General Manager, and tracking all applicant flow. Submitting all documents pertaining to terminations

and resignations regarding employee departures. Also submitting all documentation relating to

direct deposits.

2014-2018 Diamond Transportation Services, Inc. Lorton, VA.

Recruiting Manager (400+ Employees)

Recruiting including interviewing, screening and sourcing for all positions (5 Locations) tracking all training classes for drivers, promoting retention. Participate in job fairs, conduct Meet-the-Employer events at employment service/unemployment offices. Participate in employer panels. Banners, flyers. Customer service.

Sourcing Events; Meet the Employer Events, Job Fairs, Employer Panels

Virginia Employment Commission (weekly / monthly visits for constant recruiting efforts, at 3 locations in 3 different counties)

SkillSource / Workforce Centers (weekly visits, at 4 locations in 2 different counties)

UMUC Career Fair (700+ in attendance)

Radio One Diversity Fair (2,500+ in attendance)

National Career Fairs / Diversity Job Fair (1600+in attendance)

Diversity Career Fair / Fairfax County, VA. 900+ in attendance)

DC Coalition for the Homeless Job Fair (600+ in attendance)

*2013- 2014 Fairfax County Public Schools Springfield, VA.

Manager, Warehouse Operations (50 Employees)

Managed all aspects of warehouse operations including, buying, receiving, inventory and distribution for all goods and services relating to the schools of Fairfax County Virginia. In addition to, also carried the position as “Acting” Coordinator, Warehouse Operations from 1/9/2014 – 3/31/2014.

2011- 2013 MV Transportation, Inc. Hyattsville, MD.

Training / Recruiting Manager (1,500 Employees, 3,500-interviews)

Recruiting (including interview / screening) for all positions (6 Divisions), sensitivity retraining for drivers, assisting all departments with tasks concerning safety etc.,

tracking all training classes for drivers, promoting retention. Participate in job fairs, conduct Meet-the-Employer events at employment service/unemployment offices. Participate in employer panels. Banners, flyers and facilitating the MV orientation process. Customer service.

Sourcing Events; Meet the Employer Events, Job Fairs, Employer Panels.

SkillSource /Workforce Centers (weekly events at 7 locations in 4 counties, 2 different states)

Virginia Employment Commission (1 location)

Veterans Job Fair

Laurel (MD) Community Fair

Fort Meade Military Spouse Job Fair

Andrews Air Force Base Career Fair

Department of Employment Services (DOES) /DC

College of Southern Maryland (CSM) Career Fair

Open House Recruiting Events (3 divisions)

On-site recruiting for 2 startups (DC / Chantilly- Springfield)

Assisted Corporate Talent Acquisition Coordinator with remote nationwide recruiting

EDUCATION Mentor High School Mentor, OH.

Lakeland Community College Mentor, OH.

REFERENCES Furnished upon request.

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