Customer Service Representative

Dawn Ford

******************@*****.*** 270-***-**** La Center, KY

SUMMARY

Seasoned customer service professional with 6 years of experience, adept at managing customer accounts and resolving

inquiries effectively. Skilled in active listening, problem-solving, and Microsoft Teams, ensuring high levels of customer

satisfaction. Seeking to leverage expertise as a Call Center Representative - Roadside Assistance.

WORK EXPERIENCE

American Auto Shield Lakewood, CO

Claims Customer Service Representative Jul 2022 - Jan 2024

• Provided courteous and efficient customer service, greeting clients and coordinating appointment scheduling while

capturing essential vehicle and customer data.

• Facilitated vehicle servicing logistics by preparing repair orders (R.O's) and arranging towing services as necessary.

• Enhanced customer satisfaction by employing active listening and problem-solving techniques, effectively

managing time to deliver exceptional support.

• Resolved customer issues and concerns through diligent communication, de-escalation of calls, and meticulous

documentation of interactions, utilizing verbal and written skills.

Lincare Tennessee

Customer Service Representative Jul 2021 - Jul 2022

• Delivered comprehensive product and service information to customers, enhancing their understanding and

experience.

• Resolved customer inquiries and issues effectively, ensuring client satisfaction and service quality.

• Managed customer accounts, verifying eligibility and processing orders with attention to detail and accuracy.

TTEC Paducah, KY

Customer Service Representative Jul 2016 - Jul 2020

• Consulted customers on products, services, billing eligibility, and medical claims, ensuring tailored solutions to

individual needs across multiple communication channels.

• Enhanced customer satisfaction by employing active listening and identifying opportunities for service upgrades,

fostering positive client relations.

• Managed and updated customer accounts and information, providing thorough and efficient account

maintenance.

• Addressed and resolved technical issues with patience and an understanding demeanor, contributing to a

supportive customer service environment.

EDUCATION

Paducah Community College

Computer Information Systems, Intermediate School Education

Paducah, KY

Dec 1991

CERTIFICATIONS

Customer focus & orientation, Indeed Assessments Nov 2023

Call center customer service, Indeed Assessments Feb 2024

SKILLS

nbound and Outbound Call Experience • People-Oriented • Organizational Skills • Self-Motivated • Detail Oriented •

Time Management • Customer Service Experience • High Call Volume • Microsoft Applications • Salesforce • Rental

Setups • Avaya Phone Systems • VPN Connections • Ukg Applications • Kronos Applications • Windows Applications

(6 Years) • English • Sales • Phone Etiquette • Data Entry • Communication Skills • Customer Service • Computer Skills

• Organizational Skills • Writing Skills • Microsoft Office • Microsoft Outlook • Microsoft Word • CRM Software •

Typing • Time Management • Customer Support • B2b • Salesforce • Customer Relationship Management • Retail

Sales • Google Suite • Windows • Cash Handling • Microsoft Access

Contact this candidate