Customer Service Quality Assurance

Experience

Kung Fu Tea Southlake Medford, Oregon

bobarista 06/2024 - Present

Prepared and served a variety of bubble tea drinks, including classic milk teas, fruit teas, slushies, and specialty drinks. Operated and maintained tea brewing equipment, blenders, and sealing machines to ensure consistent quality and taste. Crafted drinks to customer specifications, adjusting sweetness levels, ice amounts, and topping selections (e.g., tapioca pearls, fruit jellies, pudding). Provided excellent customer service, taking orders, answering questions about menu items, and addressing special requests or complaints with a friendly and professional attitude. Maintained a clean and organized workspace, adhering to health and safety regulations and guidelines.Managed cash register operations, including processing transactions, balancing cash drawers, and handling daily deposits. Monitored inventory levels, placed orders for supplies, and received deliveries to ensure the availability of fresh ingredients. Rouge Valley Manor Medford, OR

dishwasher 02/2024 - 06/2024

Operate industrial dishwasher equipment to clean and sanitize dishes, utensils, and cooking equipment. Sort and stack items for washing, ensuring efficient use of dishwasher space and optimal cleaning results. Pre-rinse dishes and remove any food debris to facilitate the cleaning process and prevent clogging.Monitor dishwasher operation, including water temperature, detergent levels, and rinse cycle effectiveness. Inspect cleaned items for quality assurance, removing any remaining residue and re-washing if necessary. Empty dishwasher and properly store clean dishes, utensils, and glassware in designated areas. Assist kitchen staff with basic food preparation tasks during downtime, such as chopping vegetables or portioning ingredients.

Maintain cleanliness and organization of the dishwashing area, including regular cleaning of equipment and surfaces. Adhere to health and safety regulations, including proper handling of chemicals and use of personal protective equipment. Rouge Valley Manor Medford, OR

Server and Hostess 10/2023 - 06/2024

Greet guests upon arrival, escort them to their tables, and provide menus. Take food and beverage orders accurately and enter them into the POS system promptly. Ensure timely delivery of orders to guests' tables while maintaining proper presentation and temperature of food and drinks.

Anticipate guests' needs and provide personalized recommendations based on menu preferences and dietary restrictions. Collaborate with kitchen and bar staff to ensure order accuracy and efficiency, especially during peak dining hours. Handle cash, credit card, and contactless payments securely and process transactions using POS software. Maintain cleanliness and organization of dining areas, including resetting tables, cleaning spills, and sanitizing surfaces. Assist with opening and closing duties, including setting up dining areas, stocking supplies, and reconciling cash drawer. Uphold restaurant policies and procedures regarding food safety, alcohol service, and customer interactions. Taco Bell Medford, OR

Cashier/Customer Service 09/2022 - 09/2023

Efficiently processed transactions using POS system, handling cash, credit/debit cards, and mobile payments. Provided exceptional customer service by greeting customers, answering inquiries, and resolving issues promptly. Maintained a clean and organized checkout area, including bagging items, restocking supplies, and sanitizing surfaces. Balanced cash drawer at the end of each shift, ensuring accuracy and compliance with company policies. Trained new cashiers on POS procedures, product knowledge, and customer service best practices. Assisted with inventory management tasks, including receiving shipments, restocking shelves, and conducting cycle counts.

Recognized for consistently achieving high customer satisfaction scores and meeting sales targets. Skills

Customer service, Restaurant experience, Time management, Food service, Bilingual, English, Guest services, Communication skills, Point of Sales, Teamwork, Organizational Skills, Stress Analysis, Menu Planning Experience Education

Cam Nguyen

541-***-**** **********@*****.*** Medford, OR

south medford high school Medford, OR

high school 06/2024

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