Customer Service Rep
Resume:
James Farmer
Owner/Operator * Anderson * SC
Anderson, SC 29626
************@*****.***
Work Experience
Machine Operator
Mergon
November 2020 to April 2021
Owner/Operator * Anderson * SC
Acme Pest Control
March 2015 to November 2018
• Maintained the daily operations of the business
• Maintained files and administrative records
• Researched and understood new policies, quotes, renewals, concerning business
• Managed maintenance of building, equipment and vehicles
• Provided excellent customer services to new and existing customers
• Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and state policy changes Seasonal Customer Service Rep
Lowes
September 2015 to January 2016
• Engaged and assisted customers who are shopping in store, check product inventory, inquire on product pricing, or have a question
• Up-sold products to customers to maximize sales opportunities and increase revenue
• Provided accurate inventory status, shipping time frames, and tracking information
• Identified and resolved customer issues regarding returns, replacements, damaged merchandise
• Consistently demonstrated the ability to serve customers by applying sound judgment and decision- making skills to effectively and efficiently satisfy customer
• Demonstrated positive, enthusiastic, and professional behavior, with both customers and co-workers, to increase customer satisfaction and department morale
• Possessed a thorough knowledge and skill base of products, operations, policies and procedures Service Technician * Anderson * SC
Carter Exterminating
February 2002 to November 2013
• Inspected buildings and outside areas regularly to detect signs of infestation
• Provided pest control services to businesses and residences
• Determined type of treatment required and provided cost estimates to clients
• Prepared and sprayed chemical mixtures on infested areas to kill insects, rodents, and other pests
• Placed and set traps to capture and remove animals, such as raccoons and squirrels
• Applied environment friendly pest control techniques in schools, and community centers Customer Service Rep
Eckerd Drug Stores
February 1999 to December 2002
• Worked regularly with customers to find and sell products that match their needs
• Assisted customers with product choices and suggest add-on items, and protection plans
• Communicated product safety requirements to customers
• Assisted in maintaining a well-stocked and neat store appearance
• Acted quickly to address customer concerns and provide resolutions Education
Diploma
Westside High School
2002
Associates Degree in Business Technology
County Technical College
Skills
• Assembly
• Manufacturing
• Hand tools
• Mechanical knowledge
• Customer service
• Research
• Computer skills
• Supervising experience
• English
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Excel
• Communication skills
• Microsoft Outlook
• Pricing
• Plastics injection molding
• Upselling
• Sales
• Construction
• Carpentry
• Driving
• Manual transmission
• Detailing
• Car wash
• Buffing
• Team management
• Supply chain
• Quality inspection
Additional Information
Dynamic and results-oriented professional with diverse experience in performing with extensive experience performing equipment repairs, and preventative, predictive and routine maintenance tasks. Highly reliable individual with strong technical and customer service skills. Enthusiastic individual and an excellent communicator recognized for ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels. Additional Skills and Abilities
• Excellent Customer Service Skills
• Punctual and Highly Organized
• Attention to Detail
• Great Mathematical Aptitude
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