Customer Service Team Members
Resume:
Murray, Utah, *****
***************@*****.***
Alora Schumacher
EXPERIENCE
Arby’s, Millcreek/Taylorsville - Team Trainer
September 2023 - Present
● Motivational Leadership: Inspired and encouraged team members to achieve peak performance.
● Strong Communication: Effectively conveyed goals, expectations, and feedback to team members.
● Problem-Solving: Quickly assessed and resolved issues to maintain efficient operations.
● Team Building: Fostered a positive and collaborative work environment.
● Delegation: Assigned tasks effectively to optimize team efficiency.
● Time Management: Prioritized tasks and managed workflow to meet deadlines.
Tea Bar, Sugarhouse — Barista
June 2023 - September 2023 (Summer Job)
● Strong teamwork and collaboration: Effectively worked alongside team members to achieve shared goals and maintain a positive work environment.
● Excellent communication: Clearly communicated with team members and customers to ensure efficient operations and exceptional customer service.
● Adaptability and flexibility: Easily adjusted to changing priorities and work assignments to support the team’s needs.
● Customer service orientation: Provided friendly and efficient service to customers, building positive relationships and fostering loyalty. McDonald’s, Cottonwood Heights - Team Trainer
July 2021 - July 2022
● Customer-Focused Mindset: Consistently delivered timely and effective customer support, exceeding expectations.
● Resolutions: Successfully resolved customer concerns and disputes, fostering customer loyalty.
● Compliance: Maintained exceptional adherence to customer service standards, resulting in high-quality interactions.
● Problem-Solving: Actively participated in process improvement projects, driving enhanced customer satisfaction.
● Technology Utilization: Effectively leveraged CRM and POS systems to optimize customer interactions and drive sales.
EDUCATION
Cottonwood High, Murray — High School Diploma
Achieved honor roll every year whilst being very active in the theatre. community. Participated and directed in a total of 7 shows and was Cottonwood’s Theatre Sterling Scholar for 2024.
As a Senior, worked as a Teacher’s assistant performing as a second pair of hands in a Freshman math classroom. Aided in teaching students Secondary Math 1 and carrying out extra tasks.
CERTIFICATIONS
● Food handling certified
● Driver license
AWARDS
● Theatre Sterling Scholar
● Recipient of the For Utah Scholarship at the University of Utah
● Recipient of the 2024 Joan Han Scholarship
● Awards of Merit in World Languages, Community Service, and Theatre at Cottonwood High school
● Achieved Honor Roll Junior and Senior years
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