Administrative Assistant Shift Leader
Resume:
Youngstown, FL 32466
Objective: I am skilled in several different trades, so I have learned a lot through the years. I've gained access to jobs as an assistant through temp agencies in GA; grocery stores, such as Publix and Winn - Dixie; restaurants as a server, buss-er, shift leader, and hostess; self employed as an independent contractor for construction/remodeling and painting. As well as partnered as one of the owners for a local shop selling custom airbrush items, airbrush tanning, beach supplies; and finally administrative assistant for local marine maintenance shop locally.
Skills:
Proficient in Microsoft Office Suite; Word, Excel,
• PowerPoint, and Outlook
Outstanding Interpersonal skills: ability to maintain good relationships with customers and employees of all levels.
• Analytical & Detail-Oriented Professional
• Dependable & Problem Solver
• Excellent Writing & Communication skills
Experience:
CSR (Remote) 2021-2023
**I fell sick during my time with Results and we couldn't figure out what was wrong. I had to have a total thyroidectomy and level 6 neck dissection because I had a mass in my neck and over 7 nodules and it appeared there was cancer. I'm on the mends now. Looking for a better tomorrow.
Results CX
• Responsible for working with clients that Results CX company is hired to work with. The client I worked for was Fidelis Care out of NY. My job was customer service, to answer the phones, help members understand their health plans, and to help if they had issues with claims, medication prior authorization statuses, or even submit prior authorizations with providers for certain medication not under the insurance preferred drug list.
• Other responsibilities consist of assisting with Members/Provider’s online portal, providing information on the member’s renewal dates, and phone numbers for their local social services or New York State of Health, depending on who they enrolled through and what their plan was. When requested to, I am responsible for submitting requests for proof of insurance for various reasons and communicating all information to my Supervisor by email. Lastly, submitting grievances/complaints if any requested against pharmacies or providers by members and to try to deescalate caller.
CSR
Two Men And a Truck Panama City 2019-2021
• Responsible for answering phones to answer any inquiries on moving services and/or scheduling and building an estimate for the average time it takes and cost estimation, from all questions they answered from me to find out the size Home they had by square footage, all one level or different levels, whether they needed packing services as well and if it would be packing the whole home or just certain areas.
• Responsible for selling moving supplies while explaining the safety with our supplies compared to cheaper materials.
• Responsible for processing payments after the movers returned for the amount printed and signed by customer in agreement.
*Resigned from job to take an offer to work from home, due to covid and gas prices.
• I handled some HR duties, like pre-employment with new hires that was then submitted with all copies of drivers license/ID, w-4 completion copies, etc.
Tool Rental Associate
Home Depot. 2017-2019
• Responsible for renting out power tools, big machines, and plumbing tools. All tools were to be cleaned and tested that they ran correctly, and inspected that nothing was damaged, and if fuel ran, must be fueled upon return.
• Responsible for renting out Home Depot pickup trucks for loading and Penske moving trucks, both vehicles has to be certain the were cleaned upon return and fuel replaced.
• When the phone rang, we were to answer the phones, if even just to place them on hold for a time, if busy with customers, or ask of they could call us back.
Administrative Assistant. 2016-2017
Marine Maintenance; Panama City Beach, FL
•Responsible for managing money in the cash drawer, twice a week
•Filing all invoices alphabetically and numerically
•Processing daily reports every morning
•Entering Accounts Payable and Accounts Receivable for both locations in Panama City Beach and Pensacola Florida.
•Answering phones and taking messages
•Sending out weekly statements by email to customers for balance due
•Processing Open Receivers, Open Vendor Reports, and Clear Paid Work Orders
•Calling vendors and customers for balances past due and for invoices needed
•Entering Maintenance Technician labor times into system and making sure all time is correct for payroll processing.
•Running errands when needed
•Processing Point of Sale reports every day
•Data Entry
Front Desk Clerk
Hampton Inn & Suites; Panama City Beach, FL 2015-2016
• Welcome and register guests and offer them services and room rates
• Assisted guests with common services and answered any general questions
• Handle guest check in and checkout professionally and in welcome and specialized manner
• Kept records of room availability and guests’ accounts
• Responsible for setting up company credit cards for payment of guests staying for business, as well as, accounts receivable
Manger on duty when told to be
Maintained the hotel’s high standard of service and hospitality
Owner/Operator
J&J Corp of Panama City Beach- Remodeling and Construction; Panama City Beach, FL 2013- 2015
Family owned and operated business, specializing in residential and commercial remodels
Learned utilities, foundations, framing, concrete and finish carpentry
Assisted skilled workers with construction projects in all phase of rough and finish carpentry
Carefully coordinated plans and specs to keep projects running smoothly
Responsible for budgeting, and the overall direction of all construction/remodeling projects
Personal Assistant
Yruc; Panama City Beach, FL 2012- 2013
Organized personal and professional calendars and supplied reminders of meetings and events
Coordinated all travel, including overnight travel arrangements and accommodations
Ran errands, including completing grocery shopping and picking up dry cleaning
Co pleted ork proje ts arou d lie t’s house
Checked mail, and handled bill payments
Handled incoming and outgoing correspondences via email or fax
Updated client on weekly tasks accomplished to show overall progress
Front Desk Clerk
Edge Water Beach, Majestic Beach, & Emerald Beach Resorts; Panama City Beach, FL 2009-2011
Welcome and register guests and offer them services and room rates
Collected payment following all cash handling rules and regulations
Posted charges of room, food and beverage, phone, compute guests bills using online systems
Ensured that all wake up calls were handled on time and appropriately
Represented the Hotel in regard to guest complaints and situations that require instant action
Education:
Harrison High School, Kennesaw, GA; 1999
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