Customer Service /Operations

LANGUAGES: Spanish translation & interpretation: fluent written & spoken

PROFESSIONAL EXPERIENCE

Desiron, New York, NY

Director of Operations: November 2018-present

Purchasing raw materials, components and outsourcing to multiple vendors (national &international)

Production management for multiple vendors (outsourced) throughout the US as well as managing new product launches and prototyping.

Manage production workflow, maintain consistent lead times, ensure high priority orders & repair deadlines are met.

Manage staff, scheduling, training, safety protocols, testing, labor assignment, & payroll processing.

Supervise customer service listed below in conjunction with operations management quality control internal and with external vendors.

Oversee and schedule all facilities maintenance work, IT maintenance and repairs as needed

Manage AP/AR to ensure consistent cash flow/working capital

Customer Service Manager: May 2013-November 2018

Resolve customer inquiries/ customer complaints in swift turnaround time

Determining product availability and modifying customer orders as needed

Working with internal departments for quality order entry and execution; process images of product for website developer and for client requests

Proactive team member: implement processes to improve area operations, efficiency & service to both customers and vendors

Manage customer records in QuickBooks, create estimates, purchase orders, packing documentation, accounting reports, P & L, sales reporting & KPI’s.

Process all shipping documentation; Bills of Lading, LTL documentation; liaison with third party freight shippers (domestic and international)

Maintaining work procedures and processes that support company and departmental standards, procedures and strategic directives

Provide internal support to accounting and Production departments

Create and maintain customer reports (i.e. shipped reports, balance due, open orders, hold orders, repairs, etc)

Ability to deal effectively with a diversity of individuals both company locations (sales team, factory staff & external vendors)

Custom pricing and quotes: trade and retail

EDUCATION

2000 Daytona Beach State College, Business Administration (Health, Human Services, & Public Admin)

SOFTWARE

Method CRM, Netsuite (Oracle),MS Office Suite ; HRA (NYCWAY)- FEGS WeCARE; QB Enterprise 18.0; Adobe PDF/Viewer; Squarespace, Salesforce, UPS WorldShip.

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