Service Representative Customer

CARMENWATKINS

**** ********** ******* **. *** *** St. Louis, MO 63136 314-***-**** *.***********@*****.***

Service Representative

Strive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Dedicated and technically skilled service professional with a versatile customer support skill set developed through experience as a call center representative. Excel in resolving customer issues with innovative solutions proven to increase efficiency and customer satisfaction. A team player, acknowledged as “Total Quality Customer Service Professional.”

Key Skills

1.Customer Focus

2.Teambuilding

3.Strong Organizational Skills

4.Administrative Support

5.Report & Document Preparation

6.Excellent Written/Verbal Skills

7.Communication Skills

8.Conflict Resolution

9.Intermediate with MS Office Suite

10.Timely Decision Making Skills

11.Compassionate

Experience

Loving Spirits LLC, St. Peters, MO

2020 to Present

Home Health aid

Assist clients who are unable to care for themselves or perform daily task such as cooking, cleaning, dressing bathing and light housekeeping

Engage client in stimulating activities

Ensuring clients comfortability and rest

Administer medication, running errands and watching for changes in health conditions

Communicate with client family for updates on a regular basis

Healthcare Strategic Imitative, St. Louis, MO

2008 to 2018

Medical Biller and Coder

Identified and resolved patient billing complaints

Performed various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers, and process payments

Maintained strict confidentiality and adhere to all HIPAA guidelines and regulations

Researched information beyond existing procedures as required

A/R aging follow-up for timely payments

Home Sweet Home, Maryland Heights, MO

2013 to 2015

Home Health Coordinator

Transport patients to doctors appointments

Make beds, do laundry, prepare meals, give patients medications, and run errands

Change patients bandages and check vital signs

Light cleaning to maintain sanitary conditions in the home

Assist patients with showering and going to the restroom

Metropolitan Sewer District, St. Louis, MO

2012 to 2013

Customer Service Representative

Verified documents

Answered all phone inquires

Processed payments and utility work orders

Maintained and updated records

Input information into various computerized systems

Suburban Surgical Associates, St. Louis, MO

2012 to 2012

Customer Service Representative

A/R Aging follow-up for non-payment accounts

Retrieved and filed client charts

Helped with the billing department as needed

Assisted clients with payments, co-payments, payment arrangements and non-payments

Confirmed appointments prior to appointment date

Verified clients insurance

Community Alternatives, St. Louis, MO

2010 to 2012

Home Health Aide

Transported patients to doctors appointments

Made beds, did laundry, prepared meals, gave patients medications, and ran errands

Light cleaning to maintain sanitary conditions in the home

Trained clients to become more productive citizens in the community

Ensured clients was proficient in safety drills practiced in the home

Education

Normandy High School, Missouri

1984 -1987

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