Administrative Assistant Customer Service

GRACE G. GUZMAN

******.*****@*****.*** / 650-***-****

OBJECTIVE

To secure a position as Administrative Assistant, clerical data entry and customer service support that will utilize my experience, while according to the opportunity to display initiative.

EXPERIENCE

ADMINISTRATIVE ASSISTANT

San Francisco Housing Authority (SFHA) July 2020 - Sept 2022

Provide support to Commissioner Clerk with various main office functions including coordinating special board commission and committee finance development meetings. Compile staff reports, create resolutions on notice and agenda. Create & prepare monthly commission books and upload to the website. Assist on running the power point slides during meetings. Correspondence, payroll timesheets and overtime entries for force account and maintenance craft teams, running reports, record systems and specialized databases enters and updates information with departmental activity, program activity files, and report summaries retrieves information from systems and specialized databases as required purges or drops files as required.

HOUSING SPECIALIST

San Francisco Housing Authority (SFHA) Oct 2019 - Apr 2020

Assist with Family Self-Sufficiency program. Provide individual case management & collaboration with other agencies and service providers to address individual family issues such as: job training, career counseling, job search, and education. Process interim report changes.

EXECUTIVE ASSISTANT

San Francisco Housing Authority (SFHA) Oct 2018 - Oct 2019

Provide administrative support for the Executive Director. Schedule and coordinate the agenda for senior leadership team meetings and off-sites, and all staff meetings. Responsible for making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. Preparing correspondence, answering phones, maintaining calendars, scans, copies, collates, and distributes a variety of files and documents; ensures proper filing of copies in departmental or central files.

RETAIL SALES ASSOCIATE

Sprint/Nextel Wireless, Daly City,CA Sept 2003 - Jan 2006

Responsible for making monthly sales targets on new activations, upgrades, prepaid and accessory sales while providing a world class customer experience daily. Introduce other products and services. Perform inventory. Resolve customer complaints.

IT ADMINISTRATIVE ASSISTANT

Gap Inc., San Bruno, CA Apr 1999 - Sept 2002

Under the direction of Senior Vice President, provide administrative support to the Information Technology Department. Managed data base Open and closed ticket from help desk to technical support sevices, Managed events, meetings, domestic and international travel. Processed monthly expense reports for reimbursement.

Receptionist/Office Assistant

PriceWaterHouseCooper SanFrancisco,CA Apr 1997 - Apr 1999

Front desk greeted visitors, determined purpose of visit, directed and escorted to Senior partners, provide administrative support Calendar management coordinates and schedule internal and external meetings. schedule and coordinates lunch for conference meetings.

Retail Sales AssociateRETAIL SALES ASSOCIATE

MACY'S FINE JEWELRY Apr 1996 - Jan 1997

Responsible for making monthly sales targets on fine jewelry. Inventory update opening, sales and closing. Inroduce allsale items on special promotion and holiday sales while providing customer service support daily. Resolve customer service complaints and satisfaction upgrade, exchanges and returns

CATELLUS DEVELOPMENT, SF and LA, CA Apr 1990 - Apr 1996

ADMINISTRATIVE ASSISTANT - San Francisco, CA

Under the direction of Chief executive officer, and Executive Assistant provide administrative support to headquarter corporate office copy scan fax via electronically, filing distribute and organized sort on fed-ex incoming and outgoing mail calendaring conference room scheduling signature action request, direct reports staff meeting preparations. Organize Set up conference calls, meetings prepared list of participants

ADMINISTRATIVE ASSISTANT MISSION BAY - San Francisco, CA

Under the direction of Vice Presidnet of Mission Bay Department, San Francisco Event planning schedule luncheon catered meetings with the 7 chosen architectural design firm to buiding the new mission bay housing neighborhood.

ADMINISTRATIVE ASSISTANT - Los Angeles, CA

Under the direction of Vice President of (LAUPT) Los Angeles Passenger Union Station. Independent, prioirtize and organize diversified workload. Effective Calendar managment- coofdinates internal and external meetings including but not limited to team meetings, full staff meetings, off-site, one on one with CEO and direct reports. Event Management - organization of quarterly meetings, volunteering events, off-sites Expense Management Processed/reimburement prepared expense reports. Organize, prioritize and ccoordinate multiple work activiies with the ability to meet deadlines.

DATA ENTRY ANALYST Apr 1987 - Apr 1990

Bank of America Persommel Payroll Processing, SF CA

Under the direction of Vice President of Personnel/Payroll Processing, Provide administrative support to payroll department. Input data entry timesheet, sick, vacation, disability. New hire employees, Encoded federal & State tax exemptions. Prepare new hire employee benefit packets - medical, dental, vision, 401K stock investment, retirement plan, social security benefits

COMPUTER SKILL Microsoft Office 2016, minute track, training on granicus Sept 2022

EDUCATION San Francisco State University

Westmoor High School Daly City, CA June 1985

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