Data Entry Customer Service
Resume:
Jasmin Robinson
McDonough, GA, 30253
*****************@*****.***
JOB OBJECTIVE
I am a hardworking and reliable individual who has several years of experience and knowledge of various customer service and data analysis skills working remotely. I am seeking a position within a company that will allow me to demonstrate my previous knowledge and expand my knowledge with their company.
SUMMARY OF QUALIFICATION
● Proper knowledge of data entry and office administration/ customer service skills.
● Outstanding communication skills with a variety of professionals, staff, and clients in person, over the telephone, and through email.
● Proficient in all Microsoft Office Programs
●Able to type 55wpm
●Able to do 11,000 kph with 100% accuracy
●I am well experienced in symbolic data entry.
●Proven ability to synthesize large amounts of information from multiple sources to create cogent, highly readable documents.
●Ability to perform daily office duties such as faxing, scanning, copying, and operating a multi-line telephone system.
●Ability to ensure that daily data entry quotas are met and often exceeded, while still demonstrating quality assurance.
●Excellent command of oral and written English language.
SKILLS
• High Volume Schedule Maintenance
• Network Support
• LAN
• Salesforce
• Remote Access Software
• Operating Systems
• Advanced Microsoft Excel
• QuickBooks
• Technical support
• Linux
• Account management
• Project management
• Customer support
• Order entry
• Zendesk
• Live chat
• HubSpot
• Analysis skills
• Process improvement
• CRM software Certifications and Licenses Microsoft Office 2007 & 2010
• Clerical experience
• Postman testing
EXPERIENCE
Georgia Department of Early Care, Remote -Scholarship Administration Specialist
January 2022 - July 2024
●Processing assigned electronic and hard copy initial applications for CAPS scholarships to determine program eligibility.
●Processing assigned electronic and hard copy renewal applications for CAPS scholarships to determine ongoing eligibility
●Verifying eligibility through appropriate documents and contact with the consumer's employer, education institution, and any other third party entity that may verify eligibility; and applying eligibility policies accordingly.
●Processing referrals from the Department of Family and Children Services (DFCS) and/or partner agencies for CAPS scholarships to determine eligibility.
●Providing resolution to customer concerns and issues that arise.
●Providing initial consumer education.
●Works in close collaboration with program administration and family support sections of the CAPS division to ensure seamless service delivery to all families and providers and exemplary customer service.
●Conducts research using a variety of sources to complete, prepare, assemble, process, and/or generate reports and other documentation, or to respond to inquiries, questions, or requests.
● Use Salesforce to update Client information and track case status/task completions for reporting.
●Enters data from forms, records, reports, and/or other sources into data systems for purposes such as maintaining databases.
Implementation Specialist, Remote - Car Now
May 2021 - January 2022
●Setup third party DMS integrations with Dealertrack, Reynolds & Reynolds, and Eleads.
●Scheduling, training, and running as point of contact for dealers completing the onboarding process for store setups
●Creating Zendesk and Jira tickets to outline technical issues faced during the configuration stages of implementation
●Entering checklist information into Salesforce to add client CRM information into the database, track project development, create dashboards and reporting that aligned with Dealer details, Sales & Service data.
●Creating spreadsheets for active integrations, through Trello for onboarding project tracking purposes.
●Working cross functionally with the Sales, Product, and Support teams to ensure that deadlines are met for dealers’ deliverables.
Client Support Specialist Remote - Broad Path
April 2020 - May 2021
●Communicating with patients and their families about the details of their bills and insurance restrictions.
●Maintaining exceptional professional customer service during patient interactions
●Entered and updated client information in the company's database via modern EMR software
●Scheduled patients for their initial consultations and follow-up appointments
●Answered patient's billing questions over the phone and triaged phone calls when appropriate on a multi-line phone system.
●Managed accurate data entry and patient record maintenance in EPIC system, handling over 1500 records with a 99% accuracy rate.
●Managed electronic health records and coordinated with clinical staff to ensure timely and accurate patient care documentation.
●Managed incoming and outgoing correspondence, ensuring that critical information was dispatched and received on time
Bank of America, New York, NY - Data Entry Specialist II/ Lockbox Specialist
October 2017 - March 2020
● Lockbox- Keying check amounts, routing/account numbers, scan lines, and coupon codes.
●Check Scanning with Webex
● Entering check information into the database by using symbolic data entry.
●Supplemental keying all information for different clients into our system making sure everything is entered correctly.
●Make sure that accuracy stays at 100% and that keystrokes don't drop below 9000kph.
American Express, Remote -Payment Processing/ Customer Service Representative
May 2015 - January 2017
●Working from home completing customer information for Alpine Access, I used certain skills such as typing and data entry and interacting in a large volume call "center" answering customer's billing issues and technical concerns.
●Multi-tasking included using the proper telephone etiquette while navigating through several screens.
●RDT (remote desktop) such as my information articles, source codes, TMS, and my customer tracker.
●Answering a multi-line telephone system, operating a switchboard, and also an automatic dialer system.
●Walked customers through a step-by-step process for resolving issues with their software or internet issues.
EDUCATION
College of New Rochelle, New Rochelle, NY - Bachelor’s degree in Business Administration
Sept 2013 - June 2017
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