Customer Service Assistant Manager
Resume:
SHEILA LEMOINE
CUSTOMER SERVICE
CONTACT
PHONE:
Email: *************@*****.***
HOBBIES
Hobby #1 Reading
Hobby #2 Movies
Hobby #3 Games
Hobby #4 Martial Arts
EDUCATION
Gardner-Webb University
2011-2016
Graduated with BA in Business Administration.
2003 – 2011
AA Business Transfer, AA Spanish Interpretation, Certificate in Accounting, Certificate in Early Education Administration.
1993 BCTI, Office Systems Certificate Olympia, WA
1991 Fox Travel Agent Course Seattle, WA
1990 NMVSC, Certified Nursing Assistant Tumwater, WA
WORK EXPERIENCE
HR Block
2023 Tax Season
Completer personal and small business taxes in person, drop off, by phone or virtual.
Results Cx
2022-2023
Sales and retention for Satelite radio in purchased vehicles. Outband call line.
Independent Contractor CSR
2021-2022
Customer Service and Technical Support
Kindercare Assistant Manager and Early Education Instructor
2015 – 2021
I have taught birth through two years of age. Keep parents informed of their child’s progress. Perform duties to meet company and state guidelines. Take 3 classes yearly to stay current with my accreditation.
I talk to teachers as well as parents as needed when Managers are unavailable. I will be second in charge and will open and close center for the time my assistant manager is on leave over the summer.
Jackson Hewitt Tax Service Office Manager
2008-2016
The first few years I did personal and small business tax returns for both English and Spanish speaking clients. The last few years I ran 2 person satellite offices and did all returns. In 2016 I quit to work my new position full time all year.
7 Eleven Manager
2011 -2013
I began as Assistant Manager. My manager began overseeing two locations so I filled in more. Eventually they moved her and I continued running the store. I hired and trained new employees, scheduled shifts ordered merchandise, had monthly store meetings and ran all day to day activities. After 6 months of doing both Manager and Assistant Manager duties alone I decided to change positions to have more time for my family.
Harborside Investments Front Office Manager
1996-2003
When I moved to North Carolina I began working for this company as a Night Auditor. This position checks in and out customers, runs all daily reports as well as phones and reservations. After a few years I began running the front office for my manager. I did the ordering for our breakfast bar weekly, employee schedules and reported times to our corporate office. I helped do Monthly and yearly inventories for each department. Cash handling daily up to $5000 during peak season, I took care of group reservations, sent contracts invoices and posted payments for them. This company eventually turned into condos and I was laid off and went back to school when I moved to my current area.
Skills
Employee training and supervision
Customer service
Time management
Accurate cash handling
Ordering, billing
Inventory Reporting
Contact this candidate