Server/Waitress/Bartender
Resume:
EMPLOYMENT HISTORY
Bartender/Server, 6001 Inc, Albuquerque, New Mexico
FEB 2020 - FEB 2021
Customer Service Representative, Presbyterian Medical Group, Albuquerque, New Mexico SEP 2014 - DEC 2019
Technical Support Specialist, Convergys, Albuquerque, New Mexico JUN 2013 - AUG 2014
Customer Service Representative, Sitel, Albuquerque, New Mexico FEB 2012 - MAY 2013
Sales Associate/Cashier, Burlington Coat Factory, Albuquerque, New Mexico JAN 2010 - JAN 2012
Cashier, Walgreens, Rio Rancho, New Mexico
DEC 2008 - DEC 2009
Cashier/Party Host, Itz, Albuquerque, New Mexico
224 Morgyn Lane Unit 5, Boulder City,
Nevada, 89005
*******.**@******.***
DONNA VIGIL
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer Service Representative with 15 years of experience in delivering exceptional service and resolving complex issues. Demonstrates strong time management, problem-solving, and communication skills, consistently enhancing customer satisfaction. Proven track record in managing transactions, scheduling, and technical support, contributing to streamlined operations and improved service quality. Provided excellent customer service, ensuring a welcoming atmosphere and efficient service. Handled high-volume customer requests, maintaining composure and accuracy under pressure. Collaborated with team members to streamline operations, enhancing overall guest satisfaction. Managed cash and credit transactions, ensuring accurate financial records and accountability. Provided exceptional customer service and efficiently scheduled doctor appointments, enhancing patient satisfaction. Communicated patient messages to doctors promptly, ensuring timely responses and improved patient care. Managed prescription refill orders accurately, reducing wait times and increasing patient convenience. Provided advanced technical support for AT&T customers, resolving complex issues efficiently. Handled billing inquiries and customer complaints, achieving high customer satisfaction rates. Utilized web-based tools and live chat to communicate effectively with customers. Diagnosed and troubleshot phone and cell service issues, ensuring minimal downtime. Contributed to team goals by consistently meeting performance metrics and improving service quality. Resolved customer inquiries and complaints, enhancing satisfaction and retention. Processed business transactions and activated new accounts efficiently. Submitted incident reports to management, ensuring timely issue resolution. Managed inventory organization, supported sales activities, and provided customer service as a cashier Delivered efficient customer service, enhancing customer satisfaction and loyalty. Processed transactions accurately, handling significant cash volumes daily. Organized and set up displays, ensuring appealing and strategic product placement. Stocked shelves and maintained inventory, contributing to smooth store operations. Processed customer orders and managed cash transactions, ensuring accuracy and efficiency. Prepared and served food and drinks, maintaining high standards of quality and hygiene. Maintained game room equipment and ensured smooth operation of rides, enhancing guest experience. Provided excellent customer service to families, resolving issues promptly and courteously. Ensured passenger safety on rides, adhering to all safety protocols and procedures. Spearheading innovative projects, driving team collaboration, and delivering impactful results. Consistently exceeding targets and fostering a culture of continuous improvement. SKILLS
Time Management Problem Solving
Communication Skills Critical Thinking
Teamwork Leadership
EDUCATION
JUN 2018 - JUL 2019
Cosmetology License, Aveda Institute, Albuquerque, New Mexico MAY 2012
High School Diploma, Independence High School, Albuquerque, New Mexico REFERENCES
References Available Upon Request
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