Customer Service Data Entry

Aaron Tambaoga

*** ****** **, ***** ****, Texas, 75104, US + 214-***-**** + ****************@*****.***

PROFESSIONAL SUMMARY

Experienced Customer Service leader with over 3 years of experience in telephone, email, and virtual customer service and half a year of data entry &

information management experience. Excited to bring my proven skills and customer enthusiasm to the Company.

SKILLS

Customer support © Data entry

KPIs(AHT,QA,CSAT) © Quick learner

Chat support © Extremely organized

Inbound Support © Conflict resolution

Feedback/Surveys © Skilled in Excel Spreadsheet

Technical Support

EDUCATION

High School - 2021

The Keystone School - Bloomsburg, PA

WORK HISTORY

Customer Service Representative - May, 2022 to January, 2023

The Home Depot - Dallas, TX

Used a consultative sales approach to understand customer needs and make relevant recommendations.

Provided a superior customer experience in order to build a loyal customer base.

Educated customers about promotions to increase sales.

Promoted available products and services to customers during service, account management, and order calls.

Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business

opportunities.

Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.

Dealt with a wide range of customer service, operational, and administrative tasks every day.

Am responsible for resolving customer issues and making recommendations.

Data Entry Clerk - October, 2021 to April, 2022

Lake and Wetland Ecosystem - New York, NY

digital data was compiled, sorted, and verified against source documents.

Scanned documents and saved them in a database to keep track of important organizational data.

Corrected any data entry errors to avoid issues like duplication or data degradation in the future.

Was in charge of document management, which included organizing forms, photocopying, filing records, preparing correspondence, and creating

reports.

Double-checked the data in databases for accuracy and validity.

Obtained scanned documents and entered them into the company's databases.

Used advanced Excel spreadsheet functions to create monthly reports.

Kept track of everything/Managed documents

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