Customer Service Case Management

Sacquella Johnson

*********.*******@*****.*** 615-***-**** Fort Worth, TX

Summary

Seasoned customer service professional with 10+ years of remote support experience, seeking a Remote Customer Service Representative position. Skilled in case management technology, data entry, and maintaining client relationships. Proficient in administrative tasks, electronic health records, and ensuring customer satisfaction in fast-paced environments. Work Experience

MPF Federal LLC

V.A Caseworker remote Gaithersburg, MD Mar 2023 - Present

• Provide exemplary customer service by addressing inquiries, resolving issues, and fulfilling requests to ensure client satisfaction.

• Utilize advanced case management technology to promote efficient electronic communications and document all interactions accurately per standard procedures.

• Leverage a range of tools and resources, including ECW and UCM, to support case management activities and prioritize follow-up communications effectively.

• Demonstrate strong administrative knowledge and proficiency in relevant computer applications, balancing multiple priorities in a fast-paced environment.

QTC Management Inc. - A Leidos Co.

Customer Service Rep remote Nashville, TN Apr 2020 - Mar 2023

• Managed client relationships by addressing inquiries, resolving issues, and meeting service requests, ensuring customer satisfaction and efficient resolution of concerns.

• Performed accurate data entry of client interactions into the case management system, utilizing electronic health records and case management technology to streamline processes.

• Conducted thorough reviews of aged accounts to determine claim statuses and expedited collection efforts, including insurance follow-ups and payment plan verifications.

• Coordinated with medical providers to confirm the completion and accuracy of medical coding and exam reports, and arranged for additional appointments when required. Because We Care Too Transportation

Office Manager Chicago, IL Jan 2017 - Mar 2020

• Managed patient reception and registration, ensuring a smooth and efficient process by utilizing Centricity and other systems to maintain accurate scheduling and patient flow.

• Upheld confidentiality and security of patient information through meticulous record-keeping, coding procedures, and adherence to privacy protocols.

• Coordinated with clinical staff to communicate schedule adjustments, including additions, cancellations, and no-shows, while also providing thorough support and information to patients.

• Conducted follow-up communications with patients regarding appointment attendance, satisfaction, and financial responsibilities, as well as performed diligent accounts receivable tasks including claims follow-up and payment plan oversight.

Education

Chicago State University

Associate's degree, Business and technology Chicago, IL May 2022 Skills

Empathy, Quick-Thinking, Ability to Retain Information, Attention to Detail, Being 'Tech Savvy', Organizational Skills, Effective Communication, Performing Under Pressure, Medical Records, EMR Systems, eClinicalWorks, Triage, Experience Administering Injections, Medical Billing, Medical Office Experience, Insurance Verification, Computer Operation, Patient Care, Medical Scheduling, Medical Terminology, Office Management, Microsoft Excel, Microsoft Word, Customer Service, Communication Skills, Microsoft Office, Computer Skills, Remote Access Software, Windows, Mac OS, Computer Science

Custom Section

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