Customer Service Specialist

SHAZIA SULTANA

**** ****** ***** **., **********, NJ 08536

T: 609-***-**** E: *****************@*****.***

PROFILE

Highly motivated customer service specialist, looking for an opportunity to join and grow within a busy office and administrative setting. I am keen to apply my knowledge, excellent interpersonal and administrative skills to provide stellar outstanding customer services.

HIGHLIGHTS OF SKILLS

•Attentive problem solver, using tact and diplomacy to work successfully under pressure

•Meticulous attention to detail, working with a high level of effectiveness, competently prioritizing tasks to meet targets and resolve problems and challenges as they arise. Confidently working independently and collaboratively delivering exceptional customer service

•Diligently entering data, organizing and filing records with great accuracy and speed

•Adept in using computers and various software programs including: MS Word, Excel, PowerPoint, Outlook, with a typing accuracy of [50] WPM

•Multi-lingual and fluent in English, Hindi and Kannada (South India) languages

WORK HISTORY

Resolutions Specialist – Adecco For ETS(May 2024- August 2024)

Educational Testing Services in Princeton, NJ.

As a Resolutions Specialist will be responsible for ensuring the integrity of test scores by performing manual score calculations, interpreting incident reports, applying/removing score holds, resolving edit errors, and maintaining accurate student records.will also handle customer inquiries, update billing accounts and help fix any mistakes and answers any questions from test takers.

Temporary Office Assistant in Rondon Law Group LLC

Princeton, NJ 08450-6601

January 2024 – February 2024

Job Functions:

Assist attorney and senior paralegal with data entry, arrange and organize files, print documents, scanning, photocopying and putting together cases to ship to various govt agencies. Answer phone calls and take any messages from clients. Keep track of supplies and prepare a list to order them, ensure office supplies are well stocked up

Safety Paraprofessional, Greenbrook Elementary School

Kendall Park, NJ 08824

September 2023 – December 2023

Supervise the elementary students during lunch and recess hours.

Shopper, Amazon.com – Cranston, Rhode Island, USA.

July 2019-October 2019

May 2020-August 2021

Star Shopper, Whole Foods

Worked as a shopper for Amazon whole foods customer where customers used to order online. The amazon whole foods shopper are tasked with buying all of the requested items, offering replacements if the store is out of an item that the customer requested and setting up the groceries either for pickup or for delivery and packing items in appropriate containers, etc..

•Confidently supported customer inquiries, making recommendations as required, and adapting to the changing pace and demands of peak and slow times.

•Smoothly collaborated with management team to resolve complaints, following office procedures to move escalations to appropriate individuals for resolution.

•Diligently and accurately processed sale transactions.

•Assisted and performed a variety of duties as required.

EDUCATION

Diploma in Computer Science 2001

JSS Polytechnic for Women, Mysore, Karnataka, India

References available upon request

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