Administrative Assistant Support

Carol Ann T. Palmer

**** ***** ******* 678-***-**** (cell)

Stone Mountain, Georgia 30088-2936

Profile

For over a decade I have developed and demonstrated skills and the ability within the professional field to include:

Persistence in tasks

Effective in multi-tasking

Uses creativity and innovation

Completes projects accurately/on time

Works independently and follows procedure

Handles sensitive information in a confidential manner and exercises discretion

Knowledge of policies and procedures

Proficient in Excel, Powerpoint,Word

Professional Experience

SunTrust Bank, Atlanta, GA 1999 – 2009

Administrative Assistant to SVP

Channel-link/Line Systems & Online Workstream

Managed daily calendars for 1 SVP & 1 GVP

Provided reports on weekly basis (Primavera etc.)

Coordinated new employees set-up into office space

Scheduled on-boarding process for IBM and other vendors

Supporting Managers with the following tasks, but not limited too:

Performed general clerical/office duties including Word Processing; Excel, Powerpoint

Managed calendar for Managers

Scheduled Interviews for various Managers

Processed and maintained all Expense Reports

Coordinated meetings and schedule appointments

Coordinated all travel which include hotel, air, auto etc.

Reserved conference rooms for staff

Coordinated attendance of conference/training schedules

Maintained personnel files for various Groups

Coordinated security floor access for personnel

Oriented new FTE/Contractors by administering the AWARE test and information on SunTrust policies and procedures

Administrative Support Resources, Stone Mountain, GA 1997 – 1999

Self-Employed

Administrative Support

Provided Accounting/Administrative Support to various Companies.

H. J. Russell & Company

GeoSyntec Consultants.

Individuals with Small Businesses...

H.J. Russell & Company, Atlanta, GA 1994 – 1997

Sr. Administrative Assistant

Assisted with preparation of Standard Operational Manuals for division.

Coordinated meetings and recorded minutes

Scheduled Conferences for staff

Scheduled all appointments for Vice President

Reserved airline travel for staff

Retained and submitted time records for employees

Prepared monthly financial books.

GeoSyntec Consultants, Atlanta, GA 1991 – 1994

Sr. Administrative Assistant

Managed all Personnel Files for Medical Program.

Assisted with the assembly of proposals and final reports

Maintained Resumes and Construction Quality Assurance (CQA) Project Profiles

Processed all paperwork related to Field Services’ personnel for Federal exams i.e. NICET, OSHA,TROXLER

Contacted Realtors/Landlords for housing availability

Negotiated leases and coordinated travel site

Schedule/Arrange and confirm connection of utilities for all rental properties

Scheduled rental furnishing for properties

Resolved all billing disputes between Engineers and utility Company or Landlord

Ordered and maintained all equipment needed for various sites.

BST Administrator – Accounting

Processed and maintained Expenses/Timesheets for approximately 80 engineering & support personnel.

Reviewed & initiated Proposal and Project forms/numbers for Project Managers.

Assisted with the editing & preparation of Invoices for clients’ monthly billing

Barclays Bank, New York, NY 1986 – 1990

Systems Administrator/Assistant Supervisor-Controllers Department

Led the conversion of a new accounts payable system (MSA).

Trained all employees on new software

Updated and maintained MSA on-line mainframe system.

Reviewed entire Staff Expenses and payment issues

Reviewed and paid monthly rental fees for all Bank premises

Assisted VP in overseeing the daily operation and eight employees in Accounts Payable/Accounts Receivables.

Maintained and reviewed daily flow of invoices.

Managed and maintained all payments to vendors/staff through computerized checks.

Prepared all foreign currency drafts

Prepared documentation for 1099 Taxes

New York Hospital, New York, NY 1981 – 1985

Medical Records Department

Part of the conversion team to transfer manual medical record to computerize

Trained all teams on new systems

Utilized the Soundex system to retrieve medical information

Issued new medical records Numbers

Retrieved Medical Records for Physicians and Hospital Personnel.

Education

AIB, Atlanta, GA

Introduction to Banking - 1999

Perimeter College; Clarkston, GA

Microcomputer – 1997

Corpus Christi Convent College. Trinidad, W.I.

Studies in English, Commerce, Art – Graduated 1976

Technical Experience

Hardware: Hewlett Packard PC’s and Printers, Cisco Ethernet Hardware, IBM Token Ring Hardware,

Software: Windows95/98/2000/XP, Microsoft Outlook, Microsoft Word, Microsoft Excel, Power point

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