Guest Service Air Force
Resume:
Michael J. Small
Sulphur, LA *****
*************@********.******.***
OBJECTIVE: Graduating soon and highly motivated, I am a student at Sowela Community College. Currently pursuing my Associates in Business Administration with a concentration in Hospitality Management. I am outgoing and committed to guest service and satisfaction.
QUALIFICATION: My senior year of high school, I achieved my Certified Nursing Assistants License. Dedicated and passionate about medicine, I was able to achieve many accomplishments from my experience in the Air Force where I was an Aerospace Medical Technician. I achieved many certificates and licenses such as my Practical Nursing Technology degree through the Community College of the Air Force CCAF. Including my National Registry of Emergency Medical Technician NREMT and even Pediatric Emergency Assessment, Recognition and Stabilization Course where I expanded my skills.
After the Air Force I was able to continue back to where I left off working for L’auberge Casino Resort, a legendary company. It has enriched me since 2009 with superior guest service skills. While being a Cocktail Server I was certified in Sure Sell Now, a training certificate to become responsible alcohol server certified. In 2019 I was selected to kick off an advertisement called “I Am Legendary” and a huge honor by the Marketing Team and selected by the General Manager of the property Michael Pendergast. While working there I made my way through many departments, eventually becoming a Table Games Dealer and becoming state certified by the State Gaming License Board. Ultimately moving my way up to becoming a Dual-Rate Floor Supervisor where I was taught superior supervisory skills.
PROFESSIONAL EXPERIENCE: While attending Sowela I have achieved some new Professional Certifications including American Hotel & Lodging Association, AHLA Certified Guest Service Professional. Another course I will have completed by the end of the spring semester is my course in Resort Operations, a course teaching not only the business administration side of how a resort is ran but also amazing menagerie skills.
7 Jul 22 – 3 Mar 24 Dual Rate Floor Supervisor/ Table Games Dealer
Lake Charles LA; L’auberge Casio Resort
Casino Floor – Table Games. Dual Rate Floor Supervisor,
as well as a Table Games Dealer.
-Duties – Completion of Dealers School or six (6) months of experience as a dealer with at least two (2) high-volume, main games (Blackjack, Craps, Roulette, etc.) required. Must have strong verbal communication skills. Ability to maintain a high level of confidentiality professionalism. Knowledgeable of applicable state gaming laws and regulations. Must have excellent customer service and interpersonal skills. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. Ability to work collaboratively and communicate effectively with team members at all levels of the organization. Highly organized and detail oriented. Able to add, subtract, multiply, and divide accurately to figure payoffs. Conducts assigned game according to procedure. Opens and closes tables according to established guidelines and procedures. Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities to provide accurate information and enhance guest experience. Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities to provide accurate information and enhance guest experience. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
3 Mar 21 – 2 Nov 22 Beverage Server
Lake Charles LA; Golden Nugget Casino Resort
Casino Floor, Cocktail server.
-Duties include responsibilities greet guests in a friendly and welcoming manner; Take and deliver drink orders promptly and accurately while providing recommendations on specialty cocktails and other beverages engage with customers, anticipating their needs and preferences ensure accuracy in taking and delivering orders. Verify guest identification for age-restricted purchases maintain a clean and organized work area; monitor and restock supplies as needed collaborate with bartenders and other staff to ensure smooth service communicate effectively with team members to fulfill guest requests. Qualifications Previous experience as a Cocktail Server or in a similar customer service role is preferred. Exceptional interpersonal and communication skills. Ability to work in a fast-paced and high-energy environment. Knowledge of cocktails, spirits, and beverage service.
Reinstated 5 Mar 19 - 21 Dec 20 Gentlemen of L’auberge
Lake Charles LA; L’auberge Casino Resort
Casino Floor, Cocktail Server/ Model.
-Duties including Providing excellent service to all
guest while taking and serving beverage orders. Handle all financial transactions accurately. Effectively market the venue on and off shift. Perform all duties in accordance with company policies.
1 Mar 18 - 20 Feb 19 Merchandise Operations Leader
Cincinnati, OH Petco - Assistant Manager: OPs Leader
-Duties responsible for assisting the store leader in achieving the store’s budgeted sales and profit goals. Ensure that all merchandise is accurately received, priced, stocked and backroom is maintained per OSE standards.
12 Dec 16 - 1 June 19 Resident Care Technician
Centerville, OH Graceworks Lutheran Services
Bethany Rehabilitation Center.
-Duties include activities of daily living, preparing the resident for all activities. Charting on patients. Assisting the nurses with treatments. Vital signs, Gluco-checks.
17 Mar 15 - 21 Dec 16 USAF -Aerospace Medical Service Apprentice
Dayton, OH; Wright Patterson Medical Center
Medical Surgical Inpatient Unit.
-Duties include IV administration, blood draw techniques, inserting nasogastric tubes, assisting with administration.
of blood, chemotherapy, and other medications, use of glucometer, and vital signs.
May 13 - Mar 15 Gentlemen of L’auberge
Lake Charles LA; L’auberge Casino Resort
Casino Floor, Cocktail Server/ Model.
-Duties including Providing excellent service to all
guest while taking and serving beverage orders. Handle
all financial transactions accurately. Effectively market
the venue on and off shift. Perform all duties in accordance
with company policies.
Aug 09 - May 13 Emergency Room Technician
Lake Charles LA; Christus St. Patrick Hospital
-Duties include obtaining and report vitals, perform EKGs, phlebotomy, obtain specimens. Assist physician with CPR, traumas, pelvic exams. Prepared and stocked exam rooms prior to each shift, inventoried and ordered supplies Triaged patients at the main desk, oriented new employees. Insert and remove IVs and foley’s. Suctioned, splint, and perform acute wound Care Other units mastered Psychiatric Unit, Cardiac Unit, Rehab Unit, ICU, MSU.
May 08 - Aug 09 Certified Nursing Assistant
Sulphur, LA; High Hope Care Center
-Duties reposition the bed ridden patients to prevent bed sores, assist the elderly with activities of daily living, Keep the rooms of my residents clean so they do not become victims of any infections. Obtain vitals, intake, and output, assist with feeding, wound care, charting patient assessments and assisting LPN with resident overall health.
Achievements
-Nominated for BTZ, Airmen blow the zone was a great honor. The Air Force provided me with all the specific accomplishments I needed to become an excellent leader. Surpassing their expectations with my job performance, significant self-improvement, and base community involvement.
-My most special achievement was becoming a Preceptor, Aerospace Medical Service Apprentice Course teaching phase II and III students the fundamentals of nursing. I was nominated first Preceptor of the Quarter Awarded the 3rd Quarter of the year. Then Awarded Preceptor of the Year and coined by the AMSA Commanding Officer in charge of the Phase II and III programs.
FORMAL EDUCATION:
Business Administration, Specializing in Hospitality Management. Sowela Community College.
-Current: 2024/ 3.1 GPA
Louisiana Department of public Safety & Corrections.
-Gaming License Verification:
RN/ASN. Sinclair Community College. Attended 2017
-Incomplete
Associates Practical Nursing Technologist. Community College of the Air Force. Attended 2016
Aerospace Medical Service Apprentice (Phase II). 2015
Basic Medical Technician Corpsman Program. 2015.
RN/ BSN. McNeese State University. Attended 109 Credits/ 3.2 GPA
- Incomplete
Diploma. Sulphur High School. Completed TOPS Core: ACT 27. GPA 3.2. 2009
JOB RELATED EDUCATION/ TRAINING:
-AHLA Certified Guest Service Professional
-Louisiana Department of public Safety & Corrections
Gaming License Verification:
-SureSell Responsible Alcohol Service Training & Certification; Certificate # 29576
-Health Care Provider Basic Life Support, CPR/ AED (exp May 17)
-Pediatric Emergency Assessment, Recognition and Stabilization Course,
PEARS Provider (exp July 18)
-NREMT - National Registry of Emergency Medical Technician (exp March 18)
-AMSA Preceptor for Phase II Students (exp April 17)
-State Tested Nurse Aide - Ohio Department of Health (Current)
-Certified Nursing Assistant: License Verification- 264173 – Sulphur High School
PARTICIPATION IN PROFESSIONAL ORGANIZATIONS:
Airmen Against Drunk Driving - Volunteer, Wright Patterson Air Force Base, OH
Grow with us Campaign - Treasurer, Wright Patterson Air Force Base, OH
IPTS Booster Club - Treasurer, Wright Patterson Air Force Base, OH
Moral Club – President, Wright Patterson Air Force Base, OH
Taught Self – Aid Buddy Care to Girl Scouts of America; 6-hour course on life-saving techniques.
AWARDS:
Air Force Training Ribbon Medal
National Defense Service Medal
Letter of Appreciation (AMSA Preceptor)
Letter of Appreciation (Recruiter Assistance Program)
FTAC, 11 Dec 15
Basic Military Training, 8 May 16
Basic Medical Technician Corpsman Program, 1 Sept 15
59th Training Squadron Exemplary Performer, 21 Oct 15
Capstone Award, 15 May 15
Thunder Bolt Level Award (Fitness Excellence Award), 5 May 15
AMSA Preceptor of the 3rd Quarter Award, 12 Oct 16
Coined by the Commander AMSA Preceptor of the Year 1 Dec 2016
Created Fall Prevention Plan Protocol – used by WPAFB Hospital
Precepted 140 Phase II & III Students with 100% student pass rate
MSU Aerospace Medical Technician of the Month Feb 16
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