Patient Access Administrative Assistant
Resume:
Mrs. Monique Elyse Debruhl-Simmons
********@****.***
Lexington, Virginia 24450
United States
Work Experience
Healthcare Administrative Assistant / Patient Access Representative, Carilion Stonewall Jackson Hospital
Lexington, VA
May 2019 – 2022
Patient Access Representative I am the first point of contact for patients when assisting them in obtaining medical care. Collecting information such as patient details, medical history, billing, and insurance information Preparing patient admission and discharge documentation. Entering information accurately into Electronic Medical Records into Epic. Relaying information to proper staff members. Informing patients and their caregivers of hospital procedures, policies, and protocols. Dealing with patient questions, concerns, and issues. Performing general administrative tasks.
Neonatal ICU-Unit Secretary-PRN / Medical Surgical ICU-CNA, CA/PRN, Carilion Roanoke Memorial and Carilion Stonewall Jackson Hospital Roanoke, VA
February 2016 - 2022
Roanoke, VA February 2016 to Present Responsibilities to provide a great patient experience. Welcoming patients and family members in a professional manner. Greet patients upon arrival and navigate patients on multi phone line system. Assist with check in process and monitor patient registration tracker. As part of the health care team, performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages. Knowledge of HIPAA compliance. Ability to use computers with strong attention to detail and the ability to multi-task also, manage patient intake with professionalism and courteousness, and be reliable. Upon check-in, take vitals and assist the physician with minor bedside procedures if needed. Provides quality service Contact the nursing station for emergency medical needs and answer patient and visitor questions. Oversee the daily activities of the front desk and lobby areas. Consistently provide patient updates or issues to Clinical team leader upon admissions or discharges. Encourage and assist with patient enrollment in the Patient Portal My Chart. Assists in resolving real-time patient concerns. Interview incoming patients, or other responsible individuals to obtain identifying and biographical information with visits or insurance and financial information as needed.
Registered Medication Aid / Certified Nursing Assistant, Kendal at Lexington
Lexington, VA
November 2012 - July 2021
I provide personal care and assistance to patients performing their activities of daily living in the Webster Center, an assisted living facility at Kendal. I am also a Registered Medication Aide and assist with making sure patients receive scheduled medication on time. I have knowledge of electronic medical health records and charts on a point-of-care plan for patients. I perform documentation in ID notes of important changes in resident's status for care plan team and nursing supervisor.
Support Services and Volunteer Assistant / CNA PRN, Rockbridge Area Hospice
Lexington, VA
February 2012 - April 2016
I work as a Support Services Assistant to the Hospice Bereavement Chaplin and Volunteer Support Services Supervisor. I am responsible for maintaining volunteer records necessary for day-to-day operation. I ensure that our personnel records meet compliance criteria. I use our electronic medical record system to input daily activity logs and to assist the Support Services Supervisor in administration of volunteer services, including training, coordinating monthly meetings and generating correspondence. I also assist with bereavement services including, but not limited to, initial tasks for newly bereaved, timed bereavement mailings, maintaining bereavement letters in our electronic medical records system, and planning the yearly Community Memorial Service. Maintain hard copy and electronic medical records in accordance with Medicare compliance guidelines for non- profit organizations. Perform standard administrative duties in addition to intake setting up medical records. Responsible for insurance and benefit verification setup.
Manager, Bookkeeper, Payroll Clerk, and Cashier, Pathmark Stores Inc
Montvale, NJ
1984 - 2010
Montvale NJ 1984-2010 • My time spent at Pathmark included a variety of role responsibilities including but not limited to: working as a Manager, Bookkeeper, Payroll Clerk, and Cashier. • My duties included counting and auditing cash drawer amounts and comparing sales data with cash drawer amounts. I also performed age verifying verifications for customers purchasing tobacco and/or alcohol, verifying time and attendance for employees and editing and logging for payroll.
Education
Brookdale Community College
Bachelor’s in business management, Business Administration
2003 - 2005
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