Front Office Manager
Resume:
Charmaine Watson
********@*****.*** Phone: 786-***-****
CAREER OBJECTIVE
As an experience and enthusiastic professional, with more than 28 years hospitality and accounting professional with a proven record of accomplishment seeking to join a result oriented and solution focused team to contribute to the sustainability and growth of company resources.
WORK EXPERIENCE
Front Office Manager – Guesthouse Graceland, TN June 2023 – May2024
Addressing guest concerns while developing a course of action to improve the outcome
Executing the course of action for cash handling policies and procedures.
Perform Data Entry and keep correct records.
Aid in Budget and forecasting, track expenditure and reconciled accounts.
Managing daily front office responsibilities-including member services, maintenance issues, cashier duties,
guest inquiries and reception- to ensure consistently superior customer experiences.
Supervising front desk staff while checking and perfecting the appearance of the front office/reception areas.
Creating reservation for large group and prepare group arrival check-in package.
Staff Training, mentoring, and coaching. Scheduling monthly staff meetings, do boarding for all team members.
Payroll and scheduling, customer service satisfaction. Issue resolution and handle day to
day financial tasks, enrolling new employees to Dayforce.
Attending credit and weekly resume meeting. Making reservation and taking deposit on third party reservation.
Making weekly schedule for Front office staff and Shuttle drivers and Bellman.
Purchasing supplies for department and enter transaction into Concur.
Progressive Discipline, record keeping.
Front Office Manager /Interim Assist General Manager– Hilton Garden Inn Olive Branch, MS Jan 2020- June 2023
Manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments,
making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook,
hotel policies and procedures, coaching, training, and correcting where needed.
Perform accounts payable and accounts receivable on a weekly basis, make sure invoices are processed and paid on a prompt manner.
Enter payment in accounts receivable on outstanding accounts.
Managing daily front office responsibilities-including member services, maintenance issues, cashier duties, guest inquiries
and reception- to ensure consistently superior customer experiences.
Supervising front desk staff while watching and perfecting the appearance of the front office/reception areas.
Staff Training, mentoring, and coaching. Scheduling monthly staff meetings, do boarding for all team members.
Payroll and scheduling, customer service satisfaction. Issue resolution and handle Day to day financial tasks
Attending credit and weekly resume meeting. Making reservation and taking deposit on third party reservation.
Cash handling for front office and food and Beverage, deliver cash to bank daily.
Driving the shuttle to the airport and hospital when needed, covering night audit when needed.
Place Marketplace items from Vistar and Coca Cola.
Un-board all new associate and training.
Assisting Housekeeping when needed by inspecting rooms and help cleaning when needed.
Homewood Suites by Hilton/Woolley’s Classic Suites- December 2018 - November 2020
Managing daily front office responsibilities-including maintenance issues, cashier duties,
guest inquiries and reception- to ensure consistently superior customer experiences.
Supervising front desk staff while checking and perfecting the appearance of the front office/reception areas.
Staff Training, mentoring and coaching also scheduling monthly staff meetings.
Payroll and scheduling, customer service satisfaction. Issue resolution and handle Day to day financial tasks
Attending credit and weekly resume meeting. Making reservation and taking deposit on third party reservation.
Helping the housekeeping department with room inspection on a daily basis.
Assist with housekeeping with scheduling and room inspections
Do Weekly payroll and month-end closing spread sheet
Hyatt Regency Denver Colorado convention Center October 2017- November 2018
Addressing guest concerns while developing a course of action to improve the outcome,
perform accounts payable and accounts receivable on a weekly basis
Executing the course of action for cash handling policies and procedures.
Perform Data Entry and keep correct records.
Manage credit card payment and deposit daily, process cash deposit envelopes and deliver to bank for processing.
Assist in Budget and forecasting, track expenditure and reconcile accounts.
Managing daily front office responsibilities-including member services, maintenance issues, cashier duties,
guest inquiries and reception- to ensure consistently superior customer experiences.
Supervising front desk staff while checking and perfecting the appearance of the front office/reception areas.
Creating reservation for large group and prepare group arrival check-in package.
Staff Training, mentoring, and coaching. Scheduling monthly staff meetings, do boarding for all team members.
Payroll and scheduling, customer service satisfaction. Issue resolution and handle day to
day financial tasks, enrolling new employees to Dayforce.
Front Office Manager – Westin Snowmass/Wildwood Hotel - CO August 2016 - October 2018
Managing daily front office responsibilities-including member services, maintenance issues, cashier duties,
guest inquiries and reception- to ensure consistently superior customer experiences.
Supervising front desk staff while checking and perfecting the appearance of the front office/reception areas.
Staff Training, mentoring and coaching. Scheduling monthly staff meetings
Do monthly accounting expenses for the front office.
Aid with housekeeping, scheduling and Inspection of rooms.
Payroll and scheduling, customer service satisfaction. Issue resolution and handle Day to day financial tasks
Attending credit and weekly resume meeting. Making reservation and taking deposit on third party reservation.
Place orders for marketplace and do weekly inventory.
Accounting Specialist –Menin Hospitality/Mondrian Hotel June 2015 - June 2016
Accounts payable, preparing invoices, processing payment, reconciled statement and apply payment.
Assist A/R with reconciling the aging, by calling customer to collect payment and process credit card payment, P
prepare Audit Packs and reconciled aging reports. General Cashiering, prepared cash to send to bank daily, count banks monthly.
Fully trained in Ultipro for payroll, dayforce and Adp
Senior Staff Accountant - Sheraton/Westin Beach Resort December 2003– October 2015
Complex Accounts Payable/Staff Accountant
Aided management in preparing reports for review corporate departments to discuss variances between financial performance and budget/forecast.
Supported finance department with daily duties and project support as needed to keep standards and meet performance goals.
Created invoices and managed Accounts Receivable with third party entities.
Valuated, reviewed, and prepared relevant documentation for chargeback requests.
Prepared general ledger balance sheet reconciliation document.
Prepares A/P accruals for years’ end and monthly 1099 tax reporting.
Established customer credit lines and set up credit accounts with vendors.
Make associate schedules.
Train new associates and result all guest complaints.
SKILLS
Accounts Receivable, Accounts Payable, SAP, Opera, M3, NetSuite, Dayforce, Light-speed
Balance Sheet Reconciliation, General Cashiering, Applied payment to Advance Purchase in AR
Bill.com, ONQ PMS, Micro-soft Excel, Quick-books, Brains Light-speed
Light-speed, Micros, ADP PAYROLL, Netchex and Fosse, Concur
Balance Sheet Reconciliation, Excel, Micro-soft word, power-point
Colleague Advantage
EDUCATION
Broward Community College, Broward, FL
Associate of Arts; Graduation Date: Present
Miami Lakes Technical College
Legal Secretary Certificate; Graduation Date: 1998
COMMUNITY & VOLUNTEER ACTIVITY
Habitat for Humanity, the Covenant House, Feeding the Homeless, American Breast Cancer Society, 4Kids of South Florida. A member of Kindah Foundation a organization for woman with ovarian cancer.
Contact this candidate