Call Center Representative
Resume:
Kaleb Liggins
Orlando, FL *****
*********@*****.***
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Work Experience
Call Center Representative
Aucera-Orlando, FL
June 2024 to Present
Work from home Call center representative, consists of activating cards Alorica Customer Service Representative
Alorica Calling Center-Lake Mary, FL
August 2023 to February 2024
Work from home representative, working for United healthcare and assisting patients in finding a doctor and locating doctor offices as well as Taking calls and collecting payments Collections Specialist
Duval county courthouse-Jacksonville, FL
August 2022 to February 2023
small claims department jobs consist of entering data into computer using Microsoft. Concentrix
Concentrix-Orlando, FL
May 2022 to August 2022
Work from home call center representative Responsible for taking calls for the company APPLE and assisting callers with their Apple products.
Guest Service Agent
Spirit Airlines Inc-Orlando, FL
January 2022 to May 2022
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Booking Flight reservations
Food Service Worker
Panda Express, Panda Restaurant Group-Orlando, FL
October 2020 to June 2021
• Promoted new or high-value food items by creating attractive displays in cases and other customer- facing areas.
• Created appealing food arrangements for party trays and specialized orders.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. Valet Parking Attendant
Universal Orlando Resorts-Orlando, FL
January 2020 to September 2020
• Parked and retrieve automobiles successfully driving both manual and automatic vehicles.
• Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
• Answered general questions about parking fees, facilities and directions.
• Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
• Lifted, positioned and removed barricades to open or close parking lot areas. Food Service Worker
Negril-Orlando, FL
June 2019 to August 2020
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Plated hot meals and salads in aesthetically pleasing arrangements.
• Greeted customers at counter to fulfill requests and answer questions. Education
Jones High School - Orlando, FL
May 2021 to May 2021
Skills
• Reservation Management System
• Driving (4 years)
• Guest Services
• Host/Hostess
• Food Safety (4 years)
• Microsoft Office
• Cooking
• Food Service
• Customer Service
• Valet Parking (Less than 1 year)
• Guest Satisfaction
• Computer Skills
• Writing Skills
• Food Handling
• Hotel experience
• Guest Accounts
• Retail Sales
• Microsoft Word (1 year)
• Food Preparation (2 years)
• Cleaning Experience (4 years)
• Communication skills
• Sales
• Driving
• Delivery driver experience
• Customer service
• Computer skills
• Typing
• Phone etiquette
• English
• Microsoft Excel
Certifications and Licenses
Certified Medical Assistant
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