Billing Executive Customer Service
Resume:
Ally Dean
Billing Executive
Kansas City, MO ****4
************@*****.***
I am an expert billing Executive with experience in Medicaid,Medicare,Hospice,Complex Rehab technology-pediatrics. Another skill I possess is over 7 years management. Specialized Knowledge
• Strong knowledgeable of keyboarding and Windows Office products (e.g. Word, Excel, Outlook, etc.
• Prior experience with Allscripts, Nexgen, ECW, CPS, Athena or Epic Billing Systems,Veeva,Salesforce
• Working knowledge of GCP, CAS
• Previous experience working in Grievance and Appeals
• Ability to create professional Microsoft PowerPoint presentations
• General understanding of healthcare economic, financial and operational concepts Authorized to work in the US for any employer
Work Experience
Transportation Liaison
CARTWRIGHT COMPANIES - Kansas City, MO
February 2023 to May 2024
• Coordinating with other organizations to facilitates
• Managing and updating records databases and user records and generating reports on equipment usage
• Assist with routing Military family to proper departments ex claims or international.
• Schedule pick up and I transit pack out
• Research AIR shipments
• Facilitate initial claims process for late arrival or lost shipment Credentialing Coordinator
Jansen CarePath - South Carolina
January 2019 to January 2023
• Receive and process all credentialing/re-credentialing applications according to company policies, procedures and processes, as needed
• Coordinate with Credentialing manager for prioritizing routine activities and activities to meet new business needs
• Provide monthly monitoring of of multi-state Medicare/Medicaid Sanctions to meet all regulatory, accreditation and contracted client’s requirements
• Provide continuous monitoring, downloading, verifying and filing of expired credentialing documents: license, DEA and insurance documents
• Maintain strict level of confidentiality for all matters pertaining to provider credentials and proprietary information
• Ensure compliance with department and company adopted policies/procedures/processes, programs and plans
• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Manager HRBP
All Source Health - Iowa
August 2014 to December 2018
● Support the HR strategy while ensuring alignment to overall organizational and global business goals and objectives.
● Broad understanding of business operations and function as a consultant to leadership: advise leadership on people and culture matters that will drive revenue, improve retention, cultivate inclusion and diversity, increase employee satisfaction, and build a high performance and engaging environment.
● Partner with business leadership to drive results by creating new programs to accelerate the attraction, development, and retention of talent in a rapid growth environment.
● Function as a thought partner and coach to key business leaders by engaging in the business strategy and translating it into an executable people agenda.
● Drive the Employee Experience through the entire employee life cycle: Onboarding and Integration, Rewards and Recognition,
Compensation, Learning & Development, and Career
Development.Consult with leadership on Employee Relations matters. Service Manager
Total RespiratoryRehab - De Beque, CO
January 2009 to August 2014
• Analyze data to determine department progress toward stated goals and objectives .Implement best practices to improve department performance and/or efficiency.
• Supervises service technicians, holding them accountable to company standards for customer service, quality productivity, and timelines.Trains and directs service technicians in providing repair services to customers ensuring a high level of service
• Assigning tasks to technicians throughout each work day that are based on SLAs,
• Handle escalated calls and completion of inventory
• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Enter scheduling data, create, and release weekly schedule for all assigned repair technician Education
Bachelor's degree in Science
University of Phoenix-Online Campus - Kansas City, MO June 2018 to September 2022
Associate's degree in Pharmacology
Heritage College - Kansas City, MO
March 2006 to October 2007
Diploma in High School
Don Bosco Education Center - Kansas City, MO
August 1999 to May 2003
Skills
• Ability to audit, create &reviewing quality reports,trending and analyzing auditfindings, (5 years)
• Employee Orientation (5 years)
• Performance Management (5 years)
• Training & Development (8 years)
• Workers' Compensation (3 years)
• ICD-10 (7 years)
• Management (7 years)
• Medicare (8 years)
• Medical Billing
• CPT Coding
• Epic
• ICD-9
• Medical Records
• Insurance Verification
• Quality Assurance
• HIPAA
• Hospital Experience
• Medical Office Experience
• Interviewing (5 years)
• Medical Coding
• Medical Terminology (10+ years)
• Medical Scheduling
• Allscripts
• EMR Systems
• eClinicalWorks (5 years)
• ICD Coding
• Anatomy Knowledge
• Athenahealth
• Supervising Experience
• Microsoft Powerpoint
• Experience Administering Injections
• Recruiting
• Triage
• HCPCS (8 years)
• Meditech (5 years)
• 10 key calculator (10+ years)
• Financial concepts (5 years)
• Contracts
• Ductwork
• Software troubleshooting
• Warehouse experience
• Management
• Multi-line phone systems
• Microsoft Word
• Documentation review
• Typing
• Dispatching
• Customer support
• Roll off truck
• Office manager experience
• Home care
• Live chat
• Analysis skills
• Customer service
• Accounts receivable
• Google Suite
• Databases
• Information security
• Microsoft Access
• Data management
• Product lifecycle management
• Microsoft Excel
• Banking
• Laboratory Experience
• Retail management (5 years)
• Clerical experience
• Cashiering
• Accounts payable
• Network management
• Network administration
• Conflict management
• Payroll
• Salesforce
• Technical support
• Accounting
• Cash handling
• Revenue cycle management
• AS400
• Manufacturing
• SharePoint
• Workday
• Pricing
• QuickBooks
• Data collection
• EHR systems
• SaaS
• Clinical research
• Communication skills
• Information management
• Clinical Trials
• Medical terminology
• EMR systems
• Typing
• Medical records
• Customer service
• Epic
• Clerical experience
• ICD-9
• ICD-10
• Revenue cycle management
• Records management
• Documentation review
• EDI
• Pricing
• Materials management
• Debits & credits
• Account management
• Analysis skills
• Data collection
• CRM software
• HIPAA
• IVR
• Conflict management
• Google Docs
Certifications and Licenses
OSHA 10
BLS Certification
May 2023 to May 2024
Pharmacy Technician License
CPR Certification
CHAA
Medical Billing Certification
January 2022 to June 2024
Certified Coding Associate
Assessments
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
HR: Compensation & benefits — Proficient
January 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical billing — Proficient
January 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Work style: Conscientiousness — Proficient
March 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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