Medical Assistant Call Center
Resume:
Maria Facio
Duncanville, AL *****
********@*****.***
Bilingual Medical Assistant
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Agent
Whatley Health Services, Inc-Tuscaloosa, AL
February 2021 to Present
• Taking calls
• Transferring calls
• Making appointments
• Tasking notes
Assistant Manager
MOOYAH BURGER, FRIES AND SHAKES-Hoover, AL
August 2020 to February 2021
1. Greet customer
2. Take orders
3. Cover hotspots
4. Bank deposits
Guest Services
Captan D's-Pelham, AL
January 2019 to November 2020
1 Greet customer's
2 Take orders
3 Crossed train in back of house
4 Manager in training
Shift Leader
Zoes Kitchen, Inc.-Chelsea, AL
August 2018 to February 2019
Running shifts
Opening and closing store
Enter catering orders
Taking care of customer complaints
General Manager in training
Hardees-Alabaster, AL
October 2017 to April 2018
Daily paperwork
Daily deposits
Running Shifts
Making change orders
Balancing Cash Tills
Assitant Manager
MOOYAH BURGERS, FRIES & SHAKES-Birmingham, AL
August 2016 to October 2017
Daily bank deposits
Running shifts
Balancing cash tills
Daily paperwork
Head Cook/Manager
Southern Dining Resources/T-town cafe-Tuscaloosa, AL August 2010 to June 2015
Prepare food according to request
Make truck orders
Handling registers counts
Completing deposits
Making change orders
Deployment of works on the shift
Daily paper work
Education
Freshman in Nursing
Shelton State Community College - Tuscaloosa, AL
August 2023 to Present
Graduated in Medical Assisting
Shelton State Community College - Tuscaloosa, AL
January 2024 to May 2024
Skills
• Customer Service
• Hostess
• Food Service
• Shift Lead
• Fast Food
• Crew Member
• Shift Supervisor
• Team Member
• Key Holder
• Guest Services
• Catering
• Order Entry
• Guest Relations Experience
• POS
• Cash Handling
• Kitchen Experience
• Busser
• Retail Sales
• Restaurant Experience
• Spanish
• Assistant Manager Experience
• Serving Experience
• Cooking
• Upselling
• Restaurant Management
• Supervising experience
• Management
• Computer skills
• Medical terminology
• Epic
• Medical Office Experience
• EMR Systems
Certifications and Licenses
Driver's License
Food Handler Certification
Certified Medical Assistant
Assessments
Scheduling — Proficient
November 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cooking skills: Basic food preparation — Proficient April 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Fluent in Spanish
Contact this candidate