Customer Service Representative
Resume:
Emariai Stewart
(Remote) Customer Service Representative
Moreno Valley, CA 92553
***********@*****.***
Seeking an Opportunity to become a part of a contact center. Extremely reliable and have the ability to work independently with a high level of attention to detail. I am Self-motivated with professional and persuasive communication skills. Strong decision-making and problem-solving who values and embraces diversity.
Authorized to work in the US for any employer
Work Experience
Remote Dispatcher
Next Level Dispatch Services, LLC - Houston, TX
September 2018 to Present
• Answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field drivers.
• Operate and manage a multi-line telephone console system.
• Respond to queries related to products and deliveries.
• Use the phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records, and other important documentation Genral Laborer
Radial
January 2021 to July 2022
Labeling packages, picking, stocking,
Picker/Packer
Nordstrom
September 2019 to December 2020
Picking packing items using RF scanner
Customer Service Representative
AnswerNet - Phoenix, AZ
June 2012 to March 2018
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
Customer Care Representative
DIRECTV - Irvine, CA
September 2010 to May 2012
• Assess technical support troubleshooting
• Monitor and respond quickly to incoming requests related to IT issues.
• Walk customer through troubleshooting cable devices
• Walk customer Maintaining cable box devices, including updates and configuration as needed.
• Assist with onboarding of new users.
Education
High school diploma
Wilmer Amina Carter High School - Rialto, CA
June 2010
Associate's degree in Computer Science
Chaffey College
Skills
• Computer Science
• Technical Support
• C/C++
• SQL
• Java
• Microsoft SQL Server
• Help Desk
• JavaScript
• Organizational skills
• Warehouse experience
Contact this candidate