Customer Service Representative
Resume:
Kiara Benton
Troy, AL *****
**********@************.*******.***
Work Experience
Assembler
Lockheed Martin-Troy, AL
October 2022 to June 2024
Customer Service Representative
CGI-Troy, AL
March 2021 to December 2021
Recommended products and services to members and educated customers about relevant offerings. Managed inbound and outbound calls to respond to inquiries and resolve concerns. Promoted best practices by identifying opportunities for process improvements and initiatives. Advised customers on status of merchandise ordered and arranged for pickup and delivery. Opened and closed accounts and processed applications.
• Exceeded requirements in providing products and services to customers at all times.
• Sell life insurance
• Billing
Cashier/Sales Associate
Walmart-Troy, AL
November 2020 to March 2021
• Processed cash register transactions by inputting product costs and giving back change. Obtained thorough knowledge of products sold to assist customers in locating and purchasing items. Assisted customers with locating items, answering questions and providing direction and service. Bagged and packaged customer orders and purchases. Maintained merchandise displays, including endcaps, floor displays, and aisles. Collected payment for customer purchases.
Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
Returned non-purchased products to shelves and performed general merchandising functions. Greeted all customers and provided prompt and friendly service. Customer Service Representative
CGI-Troy, AL
October 2019 to January 2020
• Managed inbound and outbound calls to respond to inquiries and resolve concerns.
• Assisted members with identifying and accessing care by locating in-network professionals. Education
High school diploma
Charles Henderson High School - Troy, AL
August 2010 to May 2014
Skills
• Customer service
• Cashiering
• Cash handling
• Stocking
• Communication skills
• Driving
• Organizational skills
• Food preparation
• Assembly
• Machining
• Quality Inspection
• Packaging
• Warehouse Experience
• Microsoft Word
• Manufacturing
• Sales
• Insurance Sales
• Quality Assurance
• Sales Management
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