Customer Service Sales Associate

JANNIE SCOTT

*************@*****.*** 571-***-**** Fort Washington, MD 20744

Summary Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 20+

years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Reliable and punctual Sales Associate possessing excellent work ethic. Areas of expertise include inventory, cash management and exceptional customer service. Skills Dispute mediation

Merchandising knowledge

Inventory control procedures

Cash handling accuracy

Retail loss prevention

Listening skills

Money handling

Inventory management

Team player mentality

Excellent communication skills

Reliable and punctual

Cash register operation

Product Sales

Retail merchandising expertise

POS system operation

Customer service

Experience Customer Service Cashier/Operations 08/2000 - Current L.L. Bean Inc. Tysons Corner, VA

Kept check-out areas clean, organized, and well-stocked to maintain attractive store. Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.

Wrapped items and bagged purchases properly to prevent merchandise breakage. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Processed returned items in accordance with store policy. Received product orders, unloaded merchandise and arranged store stock into appealing displays.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Stayed up to date on current item discounts to support promotions. Distributed new merchandise efficiently to different departments. Helped customers find specific products, answering questions and offering advice. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Learned roles of other departments to provide coverage and keep store operational. Answered phone calls to assist customers with questions and orders. School Cafeteria Monitor 08/2016 - 06/2018

Fairfax County Public Schools Fairfax, VA

Wiped counters and tables to remove dirt and food and maintain clean environment for students.

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Restocked napkins, condiments and utensils at self-service areas during slow periods. Maintain general discipline in the cafeteria by ensuring that every student was seated in their designated place.

Circulate through the cafeteria to ensure supervision of all students within the area Sales Associate/Cashier 11/2006 - 01/2008

Nordstrom Tysons Corner, VA

Helped customers find specific products, answering questions and offering advice. Troubleshot and resolved issues with cash registers, card scanners and printers. Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Processed returned items in accordance with store policy. Welcomed customers, offering assistance to help find necessary store items. Sales Associate 02/2003 - 01/2005

Body Shop Tysons Corner, VA

Demonstrated products to customers, discussed features and redirected objections to capture sales.

Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Recommended optimal merchandise based on customer needs and desires. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Sales Associate/Associate Cashier 05/1993 - 07/2004 Lane Bryant Inc. Tysons Corner, VA

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Assisted customers by finding needed [Type] items and checking inventory for items at other locations.

Helped customers sign up for loyalty programs and submitted completed paperwork. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Sales Associate/Cashier 04/1988 - 05/1993

Hechingers Alexandria, VA

Demonstrated products to customers, discussed features and redirected objections to capture sales.

Offered product and service consultations and employed upselling techniques. Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Assisted customers by finding needed home building items and checking inventory for items at other locations.

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

Activities and

Honors

Nominated 5 times for "Beans Best Award" for outstanding service to customer and fellow workers.

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