Customer Service Data Entry
Resume:
Michael R. Cardona
San Antonio, Tx. 78216
***********@*****.***
Professionally trained in customer service philosophy, healthy communication patterns, and crisis management scenarios to interface effectively with diverse populations, provide information and/or diffuse heated situations. Quick study, adapt easily to new procedures and technology. Excellent interpersonal relations and communication skills emitting a positive and enthusiastic attitude. Knowledge of bookkeeping and accounting procedures, principles, and practices, including principles and procedures of record keeping and filing. Able to establish and maintain effective working relationships with team members, co-workers, supervisors, the public and City staff members.
Background:
Interfacing with customer via telephone, and in person, conducting basic research and applying information as necessary, using "best practice" guidelines to analyze the issue(s), research database records and determine origin of problem or discrepancy for full resolution; strong personal skills with effective communication, able to work professionally with others.
Ability to communicate information orally and in writing that is understandable for different audiences, including taking complicated information and making it understandable, working with staff at all different levels - from a caseworker to the District Director and Director of Field. Training of accounting personnel in overall procedures of day-to-day transactions, purchases, verifying invoices, verifying management approvals for accounts payables, ensuring accounts receivable are posted correctly and timely or referred to appropriate staff members, full Data Entry compliance with accounting policies, supporting the overall financial operations of the company. knowledge of training procedures and techniques; of education principles, and practices of group process, group dynamics, and interpersonal relations, with the ability to prepare concise reports.
Follows up on suspense dates to ensure required actions and responses are taken within deadlines, assisting with invoice, and accounts payable, accounts receivables data entry, scanning, and data indexing for paper documents, understanding internal processes of medical facilities, healthcare revenue cycle, and medical office terminology; proper record keeping and retrieval following retentions policy, managing records database, compliance and auditing procedures, including compiling disposal methods; provide administrative support including typing, word processing, mail preparation, copying and data corrections, entering, deleting, and updated data into Data base, Excel files and spreadsheets, preparation of data files by maintaining databases information, verifies data and prepares materials for pdf printing and distribution using office automation equipment, word processing software including Excel; utilize email to transmit, receive, and respond to email messages, responsible for maintaining confidentiality of information obtained to carry out required duties. Communicating in oral or written format, both English and Spanish. Translated technical operations manual from English to Spanish used for computerized accounting; i am dedicated, reliable, dependable, strong work ethics, excellent academic performance with professional attitude.
AdjustPro Solutions 04/2024 07/2024
Nerd Power Company Phoenix, Az.
The process begins with canvassers walking through neighborhoods to identify damaged roofs and assist homeowners in signing up with Adjustpro Solutions. This allows the company to legally represent the homeowner in negotiating and winning their full roof replacement claim. Once the claim is won, the insurance will pay for the repairs to the home and issue a check payable to the homeowner and AdjustPro Solutions. AdjustPro Solutions, also known as APS, comprises licensed adjusters who thoroughly assess the damage and create a detailed estimate (scope) of work, outlining all necessary repairs and associated costs. The negotiation process involves discussions between the homeowners' insurance company and AdjustPro Solutions to justify the need for specific repairs. The ultimate goal is to ensure that the homeowner is indemnified and that their home is restored to its pre-loss condition. Adjustpro Solutions is
dedicated to proving the validity of claims and winning on behalf of the homeowners. Once Adjustpro Solutions successfully secures the claim for the homeowner and the full roof replacement is approved, or all efforts to gain insurance approval have been exhausted, the customer is handed over to the Contractor NERD to proceed with the remaining project and prepare for the roof replacement.
Department of the Treasury
IRS Div 10/6/2021 – 2/24/2022
Calle tabonuco #7
Guaynabo, Puerto Rico 00920
Contact Bilingual Representative
Entry-level position in Compliance Operations resolving issues and obtain information about tax administration from English and Spanish speaking customers; conduct a full range of administrative and technical assistance to individuals and or businesses primarily through telephone and or face-to-face contact. Provides administrative support including typing/word processing, mail preparation, copying and making corrections in Excel spreadsheets.
This involves a diversity of issues/problems that cannot be answered or resolved routinely. Contacts involve a wide range of tax processing, regulatory requirements and procedures as administered by the Internal Revenue Service. This position
requires fluency in English and Spanish to successfully accomplish the assigned duties and responsibilities. Resigned due to COVID19 health issues, medical compliance submitted.
Puerto Rico Telephone Co. (DBA) CLARO 6/2019 – 12/1/2021
1513 Av. Franklin Delano Roosevelt, Guaynabo, PR 00920
Installation & Repair department
Fiber Optics Migration Project Coordinator
Picked by Plant Service Manager to contribute to service quality and customer relations for Metropolitan Region of Bayamon Municipalities in Puerto Rico; as a telecommunication fiber optics Project Coordinator, installer, and repair expert, performing logistic of new installations, repairs, and preventive maintenance on high-volume, residential, commercial, small and medium sized enterprises; also, industrial fiber optics migration projects. daily calls using CLAROS’s CRM to asses’ clients regarding fiber optics conversion, explaining benefits service into fiber optics, secured migration acceptance for telecommunication optimization; maintained records on stock levels, informed Supervisors including Managers on any concerns related to supplies and available stock including equipment and their procedures.
Pinpoint conversion sites using GPS and schedule installation service in Excel, verifying available stock inventories and materials with company and clients, process work orders and perform QA/QC of subcontractor’s installation jobs.
Proposed, implemented, and adopted as CLARO’s Best Practice, the subcontractor installation and client service contract, and guarantee terms. Added amendment of contractor’s contract agreements with New Repair Charge Back fees due, to guarantee service within a month of installation.
XEROX PR 10/20/2016 – 9/2017
1142 FD Roosevelt Ave
San Juan, PR 00920
Service and Payment Coordinator – Federal Government Accounts
Leveraged English/Spanish language skills to salvage and revitalize Federal government accounts leveraging technical acuity, market, and product knowledge with effective communication skills to provide customer service and drive sales of sophisticated imaging and office equipment, software solutions, and maintenance contracts for Puerto Rico Family Department-Child Support Division, Social Services, and Health care Providers, covering all aspects of CHIP, TANF, SNAP, including MEPD programs.
Responded 100+ daily calls to resolve claims, technical issues, client information updates using AVAYA Systems and CUBE Systems. Developed strategic sales plans for government accounts through needs-based analysis.
USA AIR FORCE Honorable Discharge
EDUCATION
Instituto de Banca y Comercio, Bayamon Campus, PR, 00612
Journeyman Electrician, 5/2014 License (P.R.) # 13468
City University N.Y., NY, 10010
Studies Liberal Arts (Non graduate), 1992 total credits_74
West Palm Bch Institute of Technology (A.A.S), 33404, 1992 total credits 62
Electronics Technology, A+ Certified, Network Administration Diploma,1994
High School Diploma - Miguel de Cervantes High School, Bayamón, PR
Currently enrolled with Southern New Hampshire University, Accounting major with 76 credits completed, maintain 3.60 average of 4.00.
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