Customer Service Front Desk
Resume:
MAURICE HUNTER
Customer Service Agent and Intake Specialist
Wake Forest, NC 27587
****************@*****.***
I would like to take the opportunity to introduce myself as a qualified customer service specialist. I have had a long and successful career in the restaurant industry and the highlight has been interacting with guests and anticipating their needs. I feel that my excellent customer service skills, managing expertise, and problem -solving abilities will be beneficial as I seek to transfer my career path. My extensive background allows me the ability to establish a rapport with clients and increase business as well as revenue for the company. I am a self-starter with excellent interpersonal communication skills, hard worker and a team player.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Supervisor/Night Auditor
Hampton by Hilton-Wake Forest, NC
January 2022 to Present
• Perform guest check in and check out
• Answer multi line phone
• Keep accurate account of reservations
• Engage with a variety of customers in a professional manner
• Remain calm under pressure
• Exhibit problem solving skills in difficult situations
• Safeguard guest information
• Maintain the welcome desk with a professional appearance
• Ordering
• Maintaining logs
• Making front desk schedules
Host
Carolina Ale House-Wake Forest, NC
September 2021 to February 2022
• Primarily focus on ensuring the guests have a positive experience once they enter the restaurant
• Greeting customers as they walk into the restaurant
• Helping guests with reservations and guiding them to their table
• Giving guests accurate wait time estimates and seating them in the waiting area
• Providing customers with menus and answering any initial questions they may have
• Optimizing seating at different tables to ensure even workload for wait staff
• Answering phones and scheduling reservations with large parties Front Desk Associate
Marriott International, Inc.-Washington, DC
October 2018 to August 2021
• Help check in and out
• Checking in typically involves using a computer to verify guest registration, address and credit information,
• Informing guest of hotel amenities, confirming customer preferences, checking identification, posting credit or debit card charges and providing a room key. Intake Clerk
Central Union Mission-Washington, DC
November 2018 to October 2020
• Sorts, files and distributes mail and packages
• Types forms, memoranda, and other copy material
• Checks and compares data for accuracy and completeness
• Gathers specified information and compiles routine reports
• May enter data into computer system
• Performs related job duties as required.
Assistant General Manager
Travinia Italian Kitchen-Woodbridge, VA
September 2010 to August 2017
started as a waiter and corporate trainer)
• Set the dining room with clean linen, polished silverware, tablecloths, wineglasses, candles, and fresh flowers.
• Operated a computerized system (NCR and Micros)
• Made menu recommendations, presented wine, drinks, served appetizers, entrees, desserts, after dinner cordials,
• Did opening and closing server duties, removed dishes and utensils after each course, paid attention to detail, and established a rapport with guests
Assistant General Manager
• Supervised front of house staff advising on company policy and observing corporate mission, making sure they follow regulations and owned responsibility for meeting guests' standards
• Worked to realize financial objectives by motivating staff of twenty-five, implemented corporate marketing strategies
Lead Corporate Trainer
Travinia Italian Kitchen-Woodbridge, VA
August 2005 to July 2017
• Responsible for onboarding and training all front of house staff at four locations
• Provided ongoing professional development at 6 locations across 3 states
• Provided a mode of professional service that increased sales through repeat guests, and used teamwork as a leadership tool in order to assure communication as well as guest satisfaction
• My duties included greeting guest within a required time frame,
• Followed company specifications of service, taking drink, appetizer, entrée, and dessert orders.
• Used a computerized system to input orders, took credit card, gift certificates, and cash payments. Server and Bartender
Marquis Bistro by Doubletree-Fayetteville, NC
March 2000 to July 2005
Responsible for making wine recommendations for, creating drink specials on a daily basis. Took bar inventory, assisted with bar scheduling, worked private club functions for the members, and assisted guys with specialty drinks for weddings, birthdays, and anniversaries. Education
Associate in General Studies
Fayetteville Technical Community College - Fayetteville, NC June 2015 to Present
High school diploma or GED
Skills
• Communications (10+ years)
• Cash Handling (10+ years)
• Sales
• Marketing
• Training & Development (10+ years)
• Customer Service Skills (10+ years)
• Management
• Fast Learner
• Receptionist
• Microsoft Office, (10+ years)
• Front Desk
• English
• Microsoft Word
• Clerical Experience
• Microsoft Office
• training
• Micros POS
• Guest Services
• Bartending
• Word Processing
• Public Speaking
• POS
• Public Relations
• Writing Skills
• Serving Experience
• Office Management
• Event Planning
• Banquet Experience
• Employee Orientation
• Leadership
• Presentation Skills
• Catering
• Interviewing
• Aloha POS
• Human Resources
• Events Management
• Merchandising
• Kitchen Experience
• Customer service
• Microsoft Outlook
• Upselling
• Personal Assistant Experience
• Supervising Experience
• Microsoft Powerpoint
• Restaurant Management
• Profit & Loss
• Restaurant experience
• Hotel experience
• Recruiting
• Payroll
• Host/Hostess
• OpenTable
• Inventory Control
• Labor Cost Analysis
• Night Audit
• Pricing
• Busser
• Cleaning Experience
• Food Safety
• Host/hostess experience
• Cashiering
• Administrative Experience
• Computer literacy
• Serving
• First aid
• Host/hostess experience
• Guest relations
• Management
• Windows
• Phone etiquette
• Hospitality
Certifications and Licenses
Customer Service, Professional Etiquette, Interviewing Skills Word Processing, Public Speaking, Public Speaking in Sales, Public Relations, Decision Making, Resume Writing, Crisis Communication. Interpersonal Communication, Group Communication, Cisco IT Essentials, Time and Stress Management, Human Communication, and Food Handler’s License Present
CPR Certification
Assessments
Food service fit: Crew member — Proficient
November 2020
Measures the traits that are important for successful food service crew members Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
November 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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