Manager, highly organized, team player, reliable, computer proficient
Resume:
DANIEL PINE
CONTACT
*********@*****.***
41
PROFESSIONAL SUMMARY
Highly organized Farm
Associate bringing strengths in
handling work independently
and solving routine problems
without oversight. Offers
expertise in Labor
Management, Food Production,
Quality Control and Safety
Management and ability to
quickly learn new processes.
Proven leadership skills and
driven to succeed with
unimpeachable work ethic and
dedication.
SKILLS
Safety management
Equipment maintenance and
repair
Machinery operation
Food Production
Distribution
Labor Management
Quality Control/Assurance
EXPERIENCE
FARM ASSOCIATE Aug 2019 Current
Skyview Naturals PBC CO, Burlington, Vermont
Assisted in crop production by planting, weeding, fertilizing, and harvesting.
Assisted co-workers with maintenance and needed repairs of farm facilities and grounds keeping duties.
Operated tractors, farm truck, and ATVs to streamline operations. Cultivated and weeded soil and prepared beds and plantings, used line trimmers and mowers.
Lead co-workers in plant processing and disposition during harvest operations in Fall of 2020.
Aided the greenhouse lead by preparing and transporting soil assisting with sowing and watering.
Assisted co-workers in inspecting, maintaining and/or repairing farm equipment to ensure optimal operating conditions. Worked in Extraction to provide oil to create finished products. Worked in Pilling to create, bottle and label capsulated finished products and box them for disposition.
CUSTOMER SERVICE SPECIALIST Jan 2013 May 2018
State of Vermont, Department of Motor Vehicles, Montpelier, Vermont Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Recommended products and services and educated clients about State laws and regulations and Department policies. Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Performed road-testing and administered written tests for new and reinstated drivers.
Acted as Department ambassador, professionally delivering high level of service and high-quality support to every client. Generated reports, correspondence, and documentation for internal, third party and client use.
Returned client calls, responding to inquiries and complaints effectively.
Trained new associates on Department programs, procedures and policies and familiarized all employees with new software and hardware and changes in procedure and policy.
Completed paperwork associated with service transactions, revenue and cash register operation.
Exceeded requirements in providing products and services to clients at all times.
Communicated with clients and co-workers over various platforms D
P
such as phone, email, web portal and chat.
Promoted best practices by identifying opportunities for process improvements and initiatives.
As Trainer--Presented a broad spectrum of information using computers, Power Point and projectors and assembled learning packets to aid in in-class training and hands-on practical application and tests to assess skills and knowledge for Department personnel and outside parties such as Law Enforcement and car dealers. As Quality Control Agent--Validated data and resolved problems related to system-generated information.
Utilized organization's computer system to look up and record information concerning client records.
Consistently met identified team and client performance metrics, goals, and deadlines.
Implemented best practices in fostering exceptional client care support and satisfying clients.
Assisted clients and co-workers by coordinating responses involving multiple departments and personnel and outside parties. Opened new and/or maintained existing client records and processed applications for new and renewed driver licenses and permits, vehicle registrations, State Employee Identification Cards, Non-Driver Identification Cards, In-Transit Vehicle Permits, Dealer Appraisals, Driver Improvement matters such as
suspensions/reinstatement of license and collection of fines for Civil and/or Department satisfaction of terms.
Assisted co-workers with problem resolutions and handling client concerns.
Prepared and sent out invoices and statements for payments due by clients due to Department errors or other extenuating circumstances.
Prepared order sheets and maintained inventory of office supplies and stock necessary for fundamental operations (license plates, forms and applications, decals, etc).
MANAGER Nov 2005 Dec 2012
Shaw's Supermarkets, Various Locations, Vermont
Supported back office procedures, including hiring and employment processes.
Managed performance of team members by conducting
performance appraisals and recommending promotions. Assisted in management of business operations, working closely with Store Manager to develop KPIs, build operating dashboards, and monitor performance.
Held associates accountable for meeting established operational guidelines, brand standards, client service expectations, and company policies.
Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures. Coordinated work handoffs and schedules with other Shift Managers.
Forecasted expected demands and created plans to accomplish objectives while maintaining budgets and maximizing employee and client satisfaction.
Evaluated performance of associates and mentored
underperforming employees on ways to improve.
Performed facility checks to verify cleanliness and client safety. Developed and maintained effective working relationships with team members, management, and clients to boost company productivity and morale.
Tracked labor, sales, and inventory and managed operations to maximize returns.
Developed employees to improve their knowledge bases, increase team value and improve leadership potential.
Supervised staff, including development of team leaders to improve team management.
Implemented mentoring programs to bring new staff up to speed quickly.
Assisted Store and General Managers in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Worked in every Department in a store (Seafood Manager, Dairy Manager, Deli Manager, Meat Cutter, Assistant Bakery Manager, Produce Specialist, Customer Service Specialist, PM Manager, Overnight Store Manager and Assistant Store Manager. Worked and/or trained in various stores (Montpelier, Stowe, Waitsfield, Berlin, South Burlington, Waterbury and Colchester) and often filled in statewide as necessity required.
Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management. Communicated policy updates to each department, answered questions and enforced compliance.
Managed employee performance through disciplining, coaching, and counseling.
Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
Oversaw day-to-day operations and special projects in fast-paced setting.
Established clear objectives and set effective policies to achieve each target with minimal waste.
Coordinated resources and schedules to meet targets and achieve client and employees needs.
Improved the performance of individual team members by motivating and training each person.
Analyzed labor productivity and sales reports to manage overall performance and implemented necessary adjustments. PRODUCTION SPECIALIST, DISTRIBUTION CENTER ASSOCIATE Jan 2003 Oct 2005
Green Mountain Coffee Roasters, Waterbury, Vermont Cross-trained in all areas of warehouse operations to offer expert support for any distribution need.
Received incoming shipments of materials following established procedures.
Assisted in day-to-day assignments of warehouse work to maintain smooth distribution activities.
Monitored inventory levels and materials storage to maintain productive distribution systems.
Operated high-rise picker, various forklifts and pallet trucks. Complied with universal safety precautions to protect personnel from hazardous work environments.
Coordinated regular housekeeping to keep production spaces consistently inspection-ready.
Coordinated delivery times and locations by issuing clear shipping and routing instructions.
Completed all required paperwork within anticipated timeframes. Reviewed incoming orders for mistakes to maintain accurate inventory levels.
Worked in "Green Loading" pre-processing green coffee beans for disposition to storage or directly to Roast Specialists. Involved loading and operating a machine and integrated transportation system to various storage silos. Involved keeping very accurate records and maintaining a database available to other Departments.
Operated flavoring/mixing, blending, and processing equipment to precise standards.
Inspected, cleaned, and sanitized vats and machinery to remove residue.
Recorded batch production data, including ingredients used, temperature, and time cycle.
Reviewed and followed recipes to meet flavor, texture, clarity, bouquet, or color standards, coordinated these efforts with Quality Control Technicians.
Adjusted and regulated equipment, coordinated with Maintenance Technicians and engineers.
Inspected premises to ensure compliance with food safety and sanitation regulations.
Ensured unfinished products were properly rotated and stored and staged to meet quality requirements.
Ensured quality of finished products and closely adhered to set storage and rotation protocols.
Upheld all set safety and cleanliness protocols consistently. QUALITY ASSURANCE SPECIALIST Jan 1999 Jan 1900
Bombardier Inc., Transportation Division, Websterville, Vermont Identified and reported non-conformances and discrepancies and created formal audit reports.
Gathered test metrics and provided feedback to Methods and Production teams to improve overall application quality. Developed and produced technical and non-technical documents using agile methodologies.
Performed post-resolution follow-up to verify adequate resolution of issues.
Tested fixes and analyzed results to assess functionality and bug resolution.
Calibrated and maintained laboratory equipment to obtain consistent and reliable testing data.
Reviewed Client Agent's Inspection "Punchlist" and worked with him and the Production Team to address its issues and ultimately ensure the quality of the finished product and the completeness and accuracy of all documentation before sale.
Wrote, updated and enforced quality control operating procedures to keep the facility fully compliant with internal and regulatory requirements.
Collected and evaluated testing data to identify functional and production problems.
Visually inspected completed products to evaluate the conformance with specifications.
Created and maintained a Quarantine warehouse and inventory database for defective or damaged components and assemblies or those in need of revision. Wrote repair or re-work orders and ordered necessary materials and dispositioned them out to vendors or back to Company Shop for work and re-integration. Determined the optimal corrective actions to obtain the desired quality level.
Received and inspected raw materials to support quality goals from the beginning of the production chain.
Monitored testing procedures to keep tests consistent and in line with standardized protocols.
Conducted field reviews and inspections of ongoing and completed work to verify competency and accuracy with respect to approved methods and applications.
Contributed to the successful investigation of different failures and out-of-specification problems in various Inspection checkpoints such as Receiving, Painting, Electrical Testing, Sub-Assembly, Welding, Line Mechanical/Electrical/Plumbing/Carpeting /Decal Installation
Supported operations with consistent maintenance and updates of corporate files and records.
Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Reviewed certificates of compliance and test reports. MAINTENANCE TECHNICIAN Sep 1995 Dec 1998
Cives Steel Corporation, Augusta, Maine
Maintained accurate inventory of equipment and tools by type and model number for easy retrieval.
Worked with manufacturers to pursue warranties for defective equipment.
Generated preventative maintenance schedules and work orders to meet production requirements and verify safe environment within facility.
Created well-organized stock room, updated inventory, and kept adequate supplies and equipment on hand for assigned tasks. Responded to emergencies caused by fires, power outages, and gas leaks to perform emergency repairs.
Applied rustproof paint to steel members and made concrete repairs to structures.
Repaired building systems such as HVAC, plumbing, and electrical to correct faults and restore functioning.
Cleaned machines and machine parts with cleaning solvents, air guns, and vacuums.
Cleared clogged drains and replaced parts such as valves, faucets, and fixtures.
Applied critical thinking in inspecting, troubleshooting, and diagnosing equipment.
Kept machinery operating at peak level by cleaning and lubricating parts.
Managed an inventory of supplies and tools to stay ready for any maintenance or repair need.
Responded to maintenance repair requests using various tools and testing equipment.
Managed day-to-day work for maintenance and repair of all electrical, mechanical, piping, and structural systems. Identified mechanical and electrical problems with thorough inspections and tests, and developed project scopes for repairs. Inspected and troubleshot problems with equipment to identify the root cause of each problem and quickly resolve issues. Conducted scheduled preventive maintenance on conveyors, production machines, and motors.
Dismantled machines to identify root cause of malfunctions and determine means for repair.
Verified completed work against health and safety programs and regulations.
Analyzed information and prepared reporting summaries of equipment status.
Wrote purchase orders to procure parts and components for machines, systems, and equipment.
Supervised maintenance and repair of power and pneumatic tools to maintain peak performance.
Provided for layout, assembly, and installation and maintained accurate records of maintenance and repair services. Increased the energy efficiency of buildings and reduced operating costs by updating equipment and installed systems. Oversaw entire preventive maintenance process by scheduling inspections of building systems and equipment to determine repair needs and remaining useful life.
Reorganized SOPs to comply with regulations and address team efficiency problems.
Used hand and power tools to repair machines, structures and systems.
Studied and interpreted manuals of sophisticated equipment to maintain and repair PLC automated systems.
Served as Safety Officer for the shop, evaluating conditions and implementing preventative measures to minimize injuries and hazardous exposure.
As Steelworker/Fabricator operated various tools and equipment such as: PLC drills, saws and plasma cutting table, grinders, welders, cutting, heating and brazing torches, painting implements, overhead cranes, press brakes, lathes, mills, forklifts, pallet trucks, yard truck. fabricated steel structures to exact specifications using SOPs and applicable blueprints and other technical data. Fabrication Inspector--verified shopwide compliance to all SOPs, blueprints and client specifications.
WELDER May 1992 Sep 1995
Cianbro Corporation, Pittsfield, Maine
Clamped, held, tack-welded, heat-bended, ground, and bolted components to complete assigned tasks.
Cleaned and prepared surfaces for welding to achieve durable and smooth bonds.
Welded high carbon steel, galvanized, stainless steel and aluminum metals to fabricate piping products, structures and metal equipment.
Used proper welding techniques, equipment, and materials to install or repair industrial piping systems.
Used proper welding techniques, equipment, and materials to repair industrial equipment for paper mills and coal burning power plants and hydroelectric dams as well as working on structural applications for various projects.
Laid out, positioned, aligned, and secured parts and assemblies using straightedges, combination squares, calipers, and rulers. Reviewed contractor standards, specifications, and other documentation to determine welding requirements and plan work. Handled layout, fit-up, and tacking on multiple product lines. Cleaned and degreased parts to keep equipment operating correctly.
Analyzed technical documentation to plan smooth layouts, assemblies and welding operations.
Worked with metals and alloys such as stainless steel and aluminum regularly in caustic environments.
Selected the appropriate torches, tools and accessories to match the specifications of each metal.
Completed projects with techniques such as Arc, MIG and TIG welding.
Finished high-quality work by examining welds and removing any imperfections like excess spatter, weld and slag.
Cut, threaded, and hammered pipe using welding, brazing, and soldering techniques.
Shut off valves using keys and wrenches to make repairs and modifications, including removal and replacement of worn components or parts.
ASSISTANT RESTAURANT MANAGER Jun 1986 Apr 1992
Pine Pantry Foods Corporation, Newport, Maine
Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations. Led by example as role model for company core values and company culture.
Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.
Maintained the appropriate coverage levels for expected customer loads and adjusted ordering by continuously forecasting needs and adjusting schedules.
Managed daily operations and supervised staff to improve sales performance.
Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and operations.
Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal.
Managed food and supplies inventory to keep adequate levels for expected demands.
Trained and mentored food service works to achieve maximum team quality and efficiency.
Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.
Supervised cooking, serving, and packaging restaurant and catered items, as well as takeout activities.
Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
Developed food storage and rotation metrics and maintained team member compliance.
Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.
Inspected received food items to verify quality, quantity, and freshness of goods received.
Scheduled department staff strategically to maintain proper coverage based on business volume while accommodating and working around employee needs.
Operated and maintained all food preparation machines and equipment.
Assisted in developing menus based on expressed preferences of client and upper management requirements.
Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists.
EDUCATION
ASSOCIATE OF APPLIED SCIENCE - WELDING APPLICATIONS AND ENGINEERING Jun 1995
Eastern Maine Technical College, Bangor, Maine
GPA 3.69
Dean's List Honoree, 4 semesters.
Graduated in top 10% of class.
Student Scholar Athlete, Soccer
Volunteer, Bangor Humane Society
Member, School Newsletter Staff
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