Quality Control Customer Service

E’Myia Smith *** B Delvin Drive

Hallsville, Tx **604

(903) 930- 8611

************@*****.***

EXPERIENCE

Wholesale Universe Inc., Longview, TX — Quality Control January 2024 - July 2024

● Conduct daily cycle counts and physical inventory audits to verify stock levels.

● Maintain accurate inventory records

● Check packing errors, verify information, check barcodes (BOL’s)

● Maintain daily adjustments to maintain the accuracy of inventory records and reflect changes in stock levels.

● Conduct quality checks on all received shipments, weight failures & orders packed.

● Pull product for projects.

● Handle customer complaints

● Ability to assist as needed in other areas of the warehouse. Blue Cross and Blue Shield of IL, MT, NM, OK, & TX, Marshall, TX — Customer Service Advocate

May 2023 - August 2023

● Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.

● Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

● Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

● Maintains basic knowledge of quality work instructions and company SKILLS

Highly motivated team

personal with experience

in quality control.

Extraordinary customer

service skills.

Consistently punctual,

reliable, and efficient

hardworking

professional.

Displays professional

communication,

decision-making,

adaptability, and conflict

resolution skills.

policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

● Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. Boys & Girl Clubs of Northeast Texas, Lone Oak, TX — Front Desk Coordinator

June 2022 - September 2022

● Checking members in and out of the building

● Learning how to use the member tracking system software

● Following all member pick-up safety procedures

● Collecting and inputting membership data for new members as well as renewing members

● Collecting and inputting program and activity attendance as well as incident/injury reports

● Processing and tracking payments

● Communicating with parents about program opportunities, incident/injury reports, schedules, payments and answering any questions they may have

● Ensuring the safety and well-being of all members

● Assisting the Unit & Program Directors as well as the permanent Membership Services Coordinator.

EDUCATION

Jefferson High, Jefferson, TX — High School Diploma August 2016 - May 2020

Tyler Junior College, Tyler, TX — Associate Degree in Biology

May 2022 - Expected May 2024

Contact this candidate