Customer Service Sales Associate
Resume:
Sy-Nia Johnson
Minneapolis, MN *****
************@*****.***
Work Experience
Sales Associate
Rainbow - Robbinsdale, MN
December 2023 to March 2024
● Followed security, safety, and loss prevention procedures, such as consistent surveillance of the store and customers, alerting store managers when there are issues, and practicing security protocols.
● Ensured store visual presentation standards were followed when replenishing stock and displaying new merchandise.
● Oversaw the register processing sales, drive add-on sales, and handle returns when needed.
● Kept the stockroom organized to allow for easy restocking, and assisted with keeping the entire store tidy.
● Provided excellent customer service by being knowledgeable of stock, escorting customers to requested items, and assisting them with decisions on which merchandise to purchase. Sales Associate
The Children’s Place - Bloomington, MN
January 2023 to June 2023
● Greeted and acknowledged customers, provided them with clear instructions for navigating the store, and eectively communicated the value and quality of merchandise.
● Monitored and maintained appropriate stock levels, ensured that all styles and sizes were represented, and kept the back stockroom organized for easy retrieval of needed merchandise and supplies.
● Provided timely communication of maintenance and facility needs to store leadership to ensure cleanliness and safety for customers and coworkers. Store Clerk
Venture Academy - Minneapolis, MN
October 2022 to June 2023
● Provided excellent customer service and ensured that merchandise was fully stocked before and after shift.
● Executed cash transactions, answered customers’ questions, and located items for customers.
● Created attractive product displays, kept track of inventory, and cleaned the store when needed. Self-Employed - Minneapolis, MN
— Child and Elder Care
Education
High School Diploma
Venture Academy - Minneapolis, MN
September 2019 to June 2023
Skills
• Customer service
Written and verbal
communication
Adaptability
Time management
Positive outlook
Responsibility
Child care
Medication management
Empathy
Interpersonal skills
Patience
Conflict resolution
Resourceful
Problem solving
Emotional skills
• Customer retention
• Customer support
• Customer service
• Customer relationship management
• Conflict management
• Product positioning
• Cash reconciliation
• Cash management
• Cash register
• Patience
• Medication administration
• Time management
• Emotional intelligence
• Adaptability
• Empathy
• Interpersonal skills
• Integrity
• Merchandising
• Retail sales
• Cleaning
• Security
• Surveillance
• POS
• Leadership
• Cash Handling
• Loss Prevention
• Inventory Control
• Stocking
• Communication skills
• Organizational skills
• Microsoft Office
• Relationship management
• English
• Typing
• Sales
• Childcare
• Multi-line phone systems
• Microsoft Word
• Microsoft Powerpoint
• Computer skills
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