Customer Success Service

Jaxel Claudio

Email: ************@*****.*** Tel: +1-678-***-****

SUMMARY

Seeking a customer success manager position at a dynamic company where my 5 years of expertise in building and maintaining strong, long-term relationships with customers, as well as my certification in customer relationship management and technical skills in CRM and help desk software, can contribute to the success of the company and the satisfaction of its customers.

EDUCATION AND AWARDS

BOROUGH OF MANHATTAN COMMUNITY COLLEGE A.A POLITICAL SCIENCE

PROFESSIONAL EXPERIENCE

NCG CINEMA Brookhaven, GA

General Manager

June 2021 – Present

• Uphold the highest standards of customer service by promoting a welcoming environment, addressing customer inquiries and concerns, and maintaining the cleanliness and functionality of the facility.

• Utilize customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs.

• Provide strategic direction and hands-on leadership to ensure seamless daily operations of the cinema, including box office, concessions, guest services, and facilities management.

• Recruit, train, and mentor a diverse team of cinema staff to deliver exceptional service, fostering a positive work culture that encourages teamwork, professionalism, and growth.

• Maintained an analytical attitude, using data to best understand our customers and how we can better help them.

Task Rabbit Remote, US

Freelancer

February 2020 – Present

• Assisted TaskRabbit clients with a variety of tasks based on customer needs and requests including

organization, delivery, and personal assistance.

• Communicated effectively with clients to understand specific job requirements and expectations.

• Provided a high level of customer success while ensuring customer satisfaction throughout the task

• Adhered and follow TaskRabbit guidelines, policies, and safety protocols to ensure a positive

experience for both clients and freelancers.

Durst Organization & Affiliates Long Island, NY

Assistant Property Manager

November 2019 - May 2020

• Acted as a primary point of contact for tenant inquiries, concerns, and requests, ensuring a high level of customer satisfaction and effective communication.

• Assisted in lease administration, including lease preparation, renewals, amendments, and ensuring

accurate and up-to-date lease records.

• Assisted in budget preparation, expense tracking, rent collection, and financial reporting to ensure

optimal financial performance of the property.

• Facilitated the onboarding process for new tenants, including orientation, lease signings, and providing

information about property amenities and services.

• Assisted in developing and implementing emergency response plans and procedures, ensuring the safety and well-being of tenants and property occupants.

SECURITAS

Securitas Brooklyn, NY

Security Guard Supervisor

March 2018- January 2020

• Supervise and mentor a team of security guards, providing guidance, support, and performance feedback to ensure a motivated and skilled workforce.

• Plan and deliver training programs for security personnel, covering topics such as emergency response, safety procedures, and customer service.

• Manage and coordinate responses to security incidents, emergencies, and alarms, ensuring a swift and appropriate resolution.

• Create and manage security personnel schedules, ensuring proper coverage for all shifts and posts.

ADDITIONAL INFORMATION

• Language Skills: English (native), Spanish (fluent), Portuguese

• Software Skills: Zendesk, Slack, Zoom, Google Docs, Microsoft Office Word/Excel, Salesforce

• Work-based Skills: Data Analytics, Time Management, Client Relationship, Innovative Problem Solving, Consultative Sales, Verbal/Written Communication, Project Management, Critical Thinking & Judgement, Account Management

Contact this candidate