Front Desk Customer Service
Resume:
Felicia Jett
OFFICE ADMINISTRATION
*********@*****.***
Tyler, TX
EXPERIENCE
January 2020 January 2024
Business Office Manager/Front Desk Supervisor - Center of Grande, Tyler, TX
Processing Invoices, Received Payments, Direct Customer Service with residents and family members, Prepare Financial Agreements, Verify Insurance, Uploading Documents, Processing Accounts Payables. Overseen Front Desk Receptionist and delegating work.
Complete necessary administrative duties such as updating guest records, processing payments, and managing reservations.
Ensure that the front desk operations are running smoothly and address any operational issues or staff concerns.
Monitor staff performance, provide guidance, and address any staffing issues or conflicts.
Engage with guests to gather feedback, address any concerns, and ensure a positive experience.
March 2018
December 2020
Kitchen Aid/Laundry, Park Place Rehabilitation Center, Tyler, TX
Meal Prep, Inventory Supply, Direct Customer Service with residents and family members, and basic laundry duties. Mild Housekeeping.
March 2003 December 2016
Transportation/Front Desk Receptionist, Park Place Rehabilitation Center, Tyler, TX
Transporting patients to doctor appointments and outside of facility activities. New Hire Orientation, Restorative Aide, and basic clerical duties.
EDUCATION
HS School Diploma - 1984
Basic Classes, South Oak Cliff High School - Dallas, TX
SKILLS
High Level Collection Retention
Data analysis
Organization
Team Leadership
Flexible
Problem-solving Resourceful Accommodating
Communication Management Multi-tasking
Dependable
1/1
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