Administrative Assistant Health Care

ELETHIA ROBINSON

Englewood, New Jersey ***** 201-***-**** ***************@***.***

PROFESSIONAL SUMMARY

To obtain a key position with an organization that will allow me the opportunity for growth and advancement in the office management field.

WORK HISTORY

Broker Consultant/Administrative Assistant, 08/2007 - 03/2024 Emerson Rogers & Company

● Developed and maintained strong relationships with brokers and health care carriers through frequent contact and meetings; also resolving day-to-day service issues

● Processed all policy changes, endorsements, and other requests of clients and brokers

● Assisted in the preparation of new business and renewal proposals for sales producers

● Resolved any disputes or discrepancies promptly between clients and counterparties.

● Supported firm-wide initiatives aimed at improving overall operational efficiency and performance.

● Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

● Met with members to understand goals and recommend solutions to fit specific needs.

● Completed training programs to remain updated and further develop proficiency of important industry information.

● All Office Administrative Duties.

Administrative Assistant, 02/2006 - 08/2006

Leslie Mendelsohn and Associates

● Office bookkeeping duties using QuickBooks

● Maintained/proofread all outgoing office correspondence

● Responsible for ordering maintaining office supplies

● Assisted coworkers and staff members with special tasks on daily basis.

● Opened and properly distributed incoming mail to promote quicker response to client inquiries.

● Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

● Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Receptionist/Administrative Support, 04/2000 - 07/2005 GES Exposition Service

● Maintained multi-line switchboard/Customer Service

● Assist with preparation of tradeshow events and show operations

● Data Entry/Event Planning

● Expedited all incoming and outgoing mail including Federal Express and UPS shipments.

● Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes. SKILLS

Microsoft 365 Programs Cisco Phone Systems

QuickBooks Applied Systems 7.2

Compliance requirements

EDUCATION

Business Administration, 09/1994

Bergen Community College - Paramus, New Jersey

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