Business Analyst Project Management

James A. Wells

*** *** *** ** ******* NC ***** 828-***-**** **************@*******.***

Technical Skills

Varies LOS IQ systems, Byte, Calex, Edge, Black Knight, Encompass, Mortgage Cadence

Problem Solving, Strategic Planning, Performance Metrics, Data Mining, & Analytics

Excel, Power Point, SharePoint, Jira, Tableau, Jira, MS Project,

Excellent Communication skills with Stakeholders of various levels

Process & Data management, mapping, & optimization; Requirement Gathering (BRD’s)

Technical & Business Writing, Global Documentation Systems, Document Management & Imaging Systems

Lifecycle Management, Project Management, Issue Management, Risk Management, Oversite & Governance Framework; Agile Methodology

Working knowledge of federal regulations and industry standards/frameworks

Compliance, Dodd Frank Experience, Risk Analysis, Regulatory Reporting

EXPERIENCE

Matrix (Wells Fargo) August 2022 to December 31, 2023

Product Owner (Business Analyst)

Led weekly Refinement meetings for various projects to obtain updated data.

Wrote all the descriptive UAT and Production test scripts.

Tested and signed off on the work as it was completed

Compiled detailed user guides and trained the users on the enhancements.

Held Weekly Requirement meetings to ask probing questions and deliver the desired result.

Prepared Visio Charts and PowerPoint documents to communicate goals and projections.

Actively Wrote all Jira stories and tasks in the required SDLC format.

Maintained the backlog pipeline in order of critical importance.

Communicated daily with business stakeholders and developers to keep the process flowing smoothly.

FirstBank April 2021 to April 2022

Business Analyst

Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.

Helped with SharePoint site development and created PowerPoint presentations.

Helped gather documents to be able to cross sell loans between Fannie and Freddie loans.

Updated all parties on alternative document that could be used to satisfy conditions.

Accenture Credit Services September 9, 2020, to April 2021

Business Analyst

Work closely with SBA to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.

Monitored operational, reporting, & compliance controls for process improvement

Deep dive data quality reviews of Issue Management Lifecycle via system of record to provide oversite & ensure the teams alignment & adherence of policies and procedures.

Monitored operational, reporting, & compliance controls for process improvement

Helped with SharePoint site development and have created PowerPoint Presentations

Consolidated Analytics November 2019 to September 2020

Business Analyst/ Due Diligence Underwriter/Quality Control

Deep dive data quality reviews of Issue Management Lifecycle via system of record to provide oversite & ensure the teams alignment & adherence of policies and procedures.

Reviewed Property and Causality insurance policies

Made sure loan met all Dodd Frank Requirements

Calculate income using traditional and non-traditional documentation to determine DTI ratios, residual income figure, and determine DSCR when applicable.

Review credit, income, assets, collateral documentation per investor guidelines on closed loan files

Insurance Broker United Health Care and US Health Advisor January 2019 to November2020

Insurance Advisor

Pre-Underwrote, consulted, and screened customers for a breadth of insurance products to give clients a smooth shopping experience for insurance services.

Contacted small businesses to sell their employees affordable health insurance at reasonable prices and lower deductibles.

Sold Property and Causality insurance

Movement Mortgage April 2018 to January 2019

Processor/Sr. Loan Officer

Integrity Mortgage Group December 2017 to April 2018

Processor/Sr. Loan Officer

Geneva Financial Services August 2017 to November 2017

Processor/Sr. Loan Officer

Pre-Underwrote residential mortgage loans and then helped to process each loan to give the customer a smooth and informative process.

Originated residential mortgage loans for customers by networking with Manufactured home dealers, builders, realtors, and various community networking events.

Consulted with borrowers on the best personalized home loan through every available channel of FHA, VA, USDA, or Conventional mortgage products.

Accenture Credit Services roles below

Accenture Reskilling Program December 2016 to August 2017

Acted as Product Owner for Mortgage Cadence, wrote SDLC stories in Jira and tested the releases.

Went through Java and Agile training.

Wrote test scripts for Mortgage Cadence

Mortgage Loan Underwriter for Bank of America February 2014 to December 2016

Analyzed mortgage loans on the Bank of America platforms with an error rate of less than .01% meeting the SLA goal of .05%.

Underwrote Fannie and Freddie loans using Bank of America overlays

Production Award Winner 15 consecutive months and Quarter Quality award 3 times.

GMAC Processing SME/Business Analyst November 2013 to February 2014

Developed Workflow charts for training.

Used Excel Reports to keep management informed of work in process.

Closed 4 of the 1st 10 loans on the Nationstar Platform with 12 processors.

Closed the 1st and 3 of the first 5 loans on the Bank of America Platform with 25 processors. Reduced errors from 15% to 5% with an SLA of 10%.

Increased quality and production by elevating production of experienced processors by 20% by teaching process improvement techniques.

Team lead handling customer escalations and reselling modified loans and rates.

Processor for GMAC June 2012 thru October 2013

Ensured all loan documentation is complete, accurate, verified, and complies with company guidelines.

Ranked number 1 in production for 4 months straight.

Custom Metal Roofing, Newton, NC

Assistant Manager/VP of Sales May 2009 to December 2012

Utilized inventory reports to help increase sales and volume for each account.

Maintained complete library of appropriate data, forecast sales, and profits using computer programs, planned budgets, optimized sales volume and designated product areas profitability, controlled stock levels according to the forecast of the season.

Fostered strong relationships with customers & strategic associates to elevate brand awareness.

Catawba Valley Mortgage, Statesville, NC February 1998 to Dec 2008

Branch Manager/Sr. Loan Officer/Processor

Trained and supervised 8 loan officers to manage a pipeline of loans from origination to closing with a turnaround time of less than 30 days.

Maintained a pipeline of up to 30 loans through origination to closing phases.

Achieved record profits 3 years in a row.

Managed compliance for 3 offices as Quality Officer for the company

Processed FHA, VA and Conventional Loans

Carpenter Company, Taylorsville, NC June-1996 to February -1998

Supervisor

Supervised and managed 50 to 75 employees in the fiber and foam cutting departments.

Launched CAD machines for cutting, improving process quality in 2 plants.

Created daily work schedules and production goals for team members.

Communicate job expectations and provide direction, support and motivation to team to meet agreed targets.

EDUCATION

Western Carolina University

Bachelor of Science in Industrial Distribution and Marketing

Accenture’s Java and Agile development program

Data modeling

Data Source

Data governance

Transferring platform analysists or data Source

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