Customer Service Juvenile Probation
Resume:
Stacey Slauzis
Las Vegas, NV *****
********@***.***
Resourceful, Accomplished, and dedicated Corrections Professional with management, employee supervision, and motivational leadership experience. Track record of achievement in providing peace, security, and safety within correction centers and federal prisons. Even though my background is in corrections and security, I also have years of experience in customer service. I pride myself in my ability to provide exceptional customer service. Being able to connect with people is one of my strongest qualities.
Authorized to work in the US for any employer
Work Experience
Security Supervisor
The Source - Las Vegas, NV
April 2022 to Present
Scheduling, training, compliance, hiring, of the stores in Nevada. Writing disciplinary actions, compliance inspections, OSHA requirements, safety meetings, covering shifts when needed, report writing. Records Clerk
Bexar County Juvenile Probation - San Antonio, TX
March 2020 to April 2022
Retention of juvenile records through filing, sealing, destroying, quality control, archives, and background checks. Working with other agencies, co workers, public, security, walk up window, switchboard, mail distribution, court documents, and transportation needs Census Field Supervisor
US Census Bureau, Department of Commerce - San Antonio, TX July 2020 to October 2020
Supervision of 25 to 50 team of enumerators, payroll, evaluations, training, field work, including verification of addresses, or non addresses, dangerous addresses, group training sessions, personal observations of enumerators, and monitored and resolved alerts by following up with staff. CSR- Community Service/Restitution Specialist
Bexar County Juvenile Probation Department - San Antonio, TX June 2019 to March 2020
Care and control or youths completing community service. Mentoring and providing guidance through working together. Teaching life skills and positive thinking, motivational speakers and experiences. Discipline when needed.
Risk & Compliance Co-worker
IKEA - San Antonio, TX
January 2019 to March 2020
Safety of co workers and customers. Excellent customer service. Completing audits and assessments. Assisting customers on the floor. Monitoring for internal and external theft. Credit Counselor
Navicore Solutions - Henderson, NV
October 2018 to November 2018
inbound and outbound calls, excellent customer service, budget analysis, financial recommendations, budget creations, problem solving, and debt solutions Juvenile Detention Officer
Bexar County Juvenile Probation Department - San Antonio, TX March 2018 to August 2018
Care control and custody of juveniles in a detention setting. Conducting group support, individual support, positive role model, enforcing rules and positive behavior. Fraud Specialist II
Citibank Financial - San Antonio, TX
January 2017 to October 2017
Monitor and assist clients with fraud on their account using multiple programs. Monitor accounts for suspicious activity, using excel, word, outlook, Lexis Nexis and multiple other programs. Excellent customer service. Answering incoming and making outbound calls. Rural Carrier Associate
United States Postal Service - San Antonio, TX
November 2016 to January 2017
Sort, case and deliver mail and packages.
SENIOR RESIDENT SUPERVISOR
CORRECTIONS CORPORATION OF AMERICA
January 2016 to September 2016
Supervision of up to 60 Resident Supervisors and up to 1400 facility residents including children. Assist with care and concerns of the residents, medical appointments, escorts, orientation of new residents. Training of Resident Supervisors, scheduling post assignments, conducting rounds, assisting with staff evaluations.
DETENTION COUNSELOR
CORRECTIONS CORPORATION OF AMERICA
August 2010 to January 2016
Supervision of up to 15 Detention Officers and 850 Detainees. Responsible for resolving various daily issues before they became significant matters, incidents or grievances. Ensued services and programs were delivered to the detainees in all units. Created and conducted quality programs. Maintained custody and care of both detainees and Officers. Handled grievances between staff and detainees. Trained new staff and detainee workers. Served as Confrontational Avoidance in multiple SORT operations. Assisted with community programs and events. Served as Co-chair for the Employee Enrichment Committee. DEPUTY SHERIFF
YUBA COUNTY SHERIFF'S DEPARTMENT
June 2000 to January 2005
Custody and control of 400+ bed facility. Gained and maintained control of critical incidents, including riots, cell extractions, and assaults. Recognized as a first responder, performed contraband and weapon searches and seizures. Prepared written reports, including various court paperwork. Established and maintained a strong working environment with inmates and staff. Answered phones, tracked property processed court, intake and release paperwork. testified in court. Data entry. Transported inmates to and from court, medical appointments, hospital, prison, and 9th circuit court with ICE. Operated control rooms, issued equipment and handled various calls and visits from the public. CONTROL ROOM OPERATOR
YUBA COUNTY JUVENILE HALL
May 1991 to November 1991
Maintained control of doors and intercoms in a 45 bed facility. Answered phones, processed intakes and releases. Handled court paperwork for the following day, made arrangements for transportation to other facilities. Maintained visual custody and care during meals and day room time. Education
Diploma
MARYSVILLE HIGH SCHOOL
1986
Law Enforcement
YUBA COMMUNITY COLLEGE
Specialized Basic Investigators Academy
Corrections Academy
Skills
• Microsoft Outlook
• Communication skills
• Customer service
Certifications and Licenses
Driver's License
First Aid Certification
CPR Certification
Additional Information
SKILLS & ABILITIES
Analyzes and communicates complex information; explains procedures clearly. Exceptional interpersonal skills; interacts effectively with a multi-cultural population. Sound independent judgement with solid problem solving and decision making abilities. Establishes and maintains effective working relationships; supports team members. Self-starting and dependable with an eye for detail and consistent follow through. Proficient with MS Word, Excel, Performance Mgnt and Development, Power Point and Outlook.
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