Customer Service Market Research

KERI SUTMAN

Covina, CALIFORNIA ***** 951-***-**** *********@*****.***

SUMMARY

After being furloughed from my previous job in retail, I am a stay -at-home mom hoping to jump back into the working world. Eager to find a mentally stimulating job where I can not only demonstrate my willingness to learn and grow, but also demonstrate my extensive customer service abilities. SKILLS

Time management skills

Results-oriented

Dedicated team player

Positive outlook

Excellent multi-tasker

Detail-oriented

Basic clerical knowledge

Inbound and Outbound Calling

Data Collection

Call Management

Information Security

De-Escalation Techniques

Typing proficiency

Customer Service

Microsoft Outlook

Problem Resolution

Problem-solving abilities

Multi-Task Management

EXPERIENCE

12/2022 - Current Market Research Surveyor

Yardi Matrix - Covina, California

Maintained a database of relevant industry information including competitor profiles, pricing structures.

Monitored competitive activities in the marketplace to keep up with changing industry dynamics.

Documented processes related to collecting and analyzing data from market research studies.

Provided and presented real-time reports on current market conditions. Used statistical software to log and evaluate data trends. 10/2018 - 03/2020 Loss Prevention Officer

Burlington - West Covina, CA

Monitored and supervised customer's activities in store to detect signs of attempted theft.

Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.

Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.

Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.

Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.

Identified potential shoplifters and alerted management. Notified security of suspected theft and provided descriptions of individuals and items stolen to help control store losses. 08/2011 - 05/2013 Administrative Assistant

California Systems Installations - Rancho Cucamonga, Ca Rancho Cucamonga, CA

o Preparing and revising proposals for submission to our clients for prospective jobs

o In charge of sending out emails on a weekly basis to stay in contact with customers in order to assure continuous jobs

o Update all daily transactions into QuickBooks to maintain an accurate log of account balances and profit/loss

o Time keeping management: collected all employees' time cards on a weekly basis. Ensured payroll was completed efficiently and on time. o Printed building plans on a large format printer. Counted and logged all devices on the blueprints in order to create reasonable estimates to bid on jobs 05/2010 - 08/2011 Cashier Customer Service

PetSmart - Glendora, CA

• Cashier and customer service

• Store upkeep and cleanliness

• Vast knowledge of pets, small animals, and reptiles 12/2001 - 07/2007 Small business contact specialist Bank of America - Brea, Ca

Contact point for major companies

Take care of the business banking needs for muti million dollar corporations

Flagship team of small business specialists for the West coast region. EDUCATION AND TRAINING

Liberal Arts

California State Polytechnic University, Pomona - Pomona, CA, United States ACTIVITIES AND HONORS

Member, Alumni Association

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