Customer Service Entry-Level

DETRA HUBBARD

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

ACCOMPLISHMENTS

Achieved an Award through effectively helping with Customer Service.

WORK HISTORY

Ticket and Gate Agent, 07/2022 to Current

Delta Airlines DFW - DFW

Enhanced customer satisfaction by providing efficient and courteous service during boarding process.

Streamlined gate operations for timely departures and minimized delays.

Managed passenger boarding, ensuring accurate ticket verification and seat assignments.

Assisted passengers with special needs, ensuring comfortable and hassle-free travel experience.

Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.

Resolved passenger issues promptly and professionally, maintaining high level of customer satisfaction.

Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.

Tagged and transferred baggage from scales to designated conveyor belt.

Office Administrative Assistant, 03/2009 to 06/2022

Link Staffing - Irving, TX

Streamlined office processes by implementing efficient filing and organizational systems.

Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.

Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.

Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Responded to inquiries from callers seeking information.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Provided clerical support to company employees by copying, faxing, and filing documents.

EDUCATION

Bachelor of Science, Communication Studies, 06/2016

University of Phoenix - Arlington, TX

GOLF, BOWLING, DANCING, AND SKATING

I love golfing because it's a mental experience, I've played golf in North Carolina and Top Golf in Dallas TX.

I love bowling with family we would have family outings on the weekend, and it was a major enjoyment.

Dancing comes naturally to me I am very gifted; I also love to skate it was a thing to do when I was a teenager.

CONTACT

Address: Irving, TX 75015

Phone: 214-***-****

Email: *************@*****.***

WWW: Bold Profile

SKILLS

Passenger Assistance

Emergency Procedures

Teamwork and Collaboration

Effective Communication

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