Customer Service It
Resume:
Wamiq Saleem
Logistics and IT Service Coordinator
Dedicated professional with over 12 years of logistics and IT support coordination experience. Proven record in efficient operations, asset management, inventory control, special project management, and vendor collaboration. Skilled communicator and problem solver, committed to optimizing processes for business success.
***********@*****.*** +971-**-***-****
Dubai, United Arab Emirates linkedin.com/in/wamiqsaleem SKILLS
Logistics Management Customer Service IT Services Inventory Control Documentation Cost Management Technical Equipment Knowledge Service Desk Management FCL/LCL Import/Export Operations Vendor Relations Special Project Management Information Management Computer Proficiency Critical Thinking Problem Solving Transportation Coordination
WORK EXPERIENCE
IT Service Request Coordinator
Emirates Airlines - Global Field Support
08/2014 - Present, Dubai, United Arab Emirates
Played a key role in verifying IT Service Request details, ensuring that requested equipment met accurate specifications, quantities, delivery timelines, and cost center details, enhancing the efficiency of request fulfillment. Successfully generated and maintained asset codes while meticulously organizing equipment storage based on item codes, area, rack, and bin details within the inventory system, maintaining at least to 99% inventory accuracy. Accurately recorded and registered all "transit out" and "transit in" transactions of computer equipment between IT stores, Dubai Airport complex, corporate building, EK, and Galileo offices in UAE, ensuring seamless asset tracking and proper handovers. Assisted in maintaining accurate records by consistently generating precise Good Receive Notes in the IPROG system, contributing to a well-documented inventory process.
Collaborated with the Service Request Management team to facilitate planned, ad-hoc, and urgent deliveries, including those to senior executives' residences, maintaining high standards of customer service and presentation. Provided crucial assistance to site engineers during events, fairs, and exhibitions, ensuring seamless arrangements and connections for IT equipment that aligned with event decor and specific regulations. Logistics and Purchasing Manager
Eurotech JLT
07/2013 - 06/2014, Dubai, United Arab Emirates
Technical Components and Cable Distribution Company Ensured shipment quality and quantity accuracy by rigorously inspecting incoming shipments, overseeing packing processes in line with customer orders, and consistently preparing detailed invoices, packing lists, delivery advice, and certificates of origin. Initiated and managed customs inspections when required, meticulously submitting original documents to customs authorities on a weekly basis, and maintaining up-to-date customs records, ensuring adherence to regulatory standards and minimizing potential delays.
• Handled important key suppliers in Europe and the USA such as Schmersal, Belden, ELFA, Fluke, Mouser, Tappan, Techno, and ILME, while serving key clients such as Emirates Steel, Abu Dhabi Shipbuilding, DP World, Transgulf port cranes, DEWA, Emirates Aviation, NAFFCO, Al Ghurair Foods, among others.
Achievements/Tasks
Achievements/Tasks
Page 2 of 2
WORK EXPERIENCE
FCL/LCL Import/Export Coordinator
Schenker LLC
04/2011 - 07/2013, Dubai, United Arab Emirates
Ocean Freight Services
Managed the efficient opening of job files upon receipt of Pre-Alerts from overseas offices, preparing essential documents, including letters, cheques, and LPOs, to secure Delivery Orders and NOCs from shipping lines. Successfully managed E-Cost booking and E-Invoicing within designated timelines, ensuring timely costing and invoicing processes, and met monthly closing deadlines while maintaining complete job file records and key performance indicators (KPIs). Efficiently managed the Delivery Order counter, overseeing the release of shipments against proper and required documents, including Original B/Ls, Authorization, and B/L Ex-Letters, maintained a customer contact database, and acted as a substitute for customs clearance on E-Mirsal 2, while also updating system records with critical shipment details. EDUCATION
Bachelors in Commerce
Karachi University
Bachelors in Computer Science
Professional Institute of Information and Technology (PIMIT) CERTIFICATES
Communication Foundations (10/2021 - Present)
LinkedIn Certification
Excel Essential Training (Microsoft 365)
(09/2023 - Present)
LinkedIn Certification
Outlook Quick Tips (07/2023 - Present)
LinkedIn Certification
Customer Service Foundations (10/2021 - Present)
LinkedIn Certification
Managing Virtual Teams (10/2014 - Present)
LinkedIn Certification
Thriving @ Work: Leveraging the Connection between Well-being and Productivity (09/2023 - Present)
LinkedIn Certification
Customer Service: Handling Abusive Customers
(09/2023 - Present)
LinkedIn Certification
Communicating with Confidence (09/2023 - Present)
LinkedIn Certification
ADDITIONAL INFORMATION
Nationality Pakistan Marital Status Married
UAE Driver's
License
Yes
REFERENCES
Available upon request
Achievements/Tasks
Contact this candidate