Property Manager Human Resources
Resume:
Philadelphia, PA **118
www.linkedin.com/pub/sonya-gordon/84/338/206
************@***.***
SONIA R. GOODMAN
PROFESSIONAL SUMMARY
Business Professional with experience in the Property Management, Social Services, Accounting, Program Coordination, Banking, Health Insurance, Human Resources, Accounts Payables, Accounts Receivables, Payroll, Customer Service, Office and Administrative Services. Results oriented, client focused, able to relate to people from all walks of life, thrives in a fast-paced environment, organized and efficient, detailed oriented, adheres to policy and procedure, innovative and creative and excels handling multiple tasks simultaneously.
TECHNICAL SKILLS
Proficient in Microsoft Office Suite: Excel, Word, Power Point, Outlook, Microsoft Publisher,
Yardi Voyager, Yardi Payscan, Yardi, MRI, Onesite applications, Adobe Acrobat, QuickBooks software, ADP PC Payroll for Windows, AS 400, Report Smith, Business Work, People Soft, various software packages designed for Non-Profit organizations, in-house proprietary financial software, JD Edwards, SAP and Internet based software programs. Proficient operator of the Panini Vision X check scanner, programmer of the HID and AWID Key Fob System.
EMPLOYERS
SUMMARY OF EXPERIENCE
Camco Management - Portfolio Property Manager 09/2022 to present
Newmark – Assistant Facilities Manager 01/2022 to 09/2022
Veterans Multi Service Center - Property Manger 02/21 to 12/20/21
Project Home, Property Manager 9/2018 to 02/2020
Ingerman Management – Community Manager 01/2018 to 09/2018
The Community Builders – Assistant Community Manager 11/2015 to 12/2017
SRG Incorporated – Owner Operator 12/2017 to present
The Commonwealth of Pa – Income Maintenance Caseworker 01/2007 to 07/2014
Fresenius Medical – Accounts payable / Administrative Services Coordinator 01/2006 to 12/2006
De Lage Landen Financial Services – Remittance Processor II 01/2005 to 12/2005
The Arbor Career center – Youth Program Coordinator 01/2004 to 12/2004
Montgomery County Housing Authority – Property Manager 10/1998 to12/2002
PORTFOLIO PROFITABILITY
• Assist in establishing and monitoring operating budget for each property. Monitor income and expenses to ensure properties meet or exceed budget goals. A/P and A/R
• Prepare annual and capital improvement plans & budgets
• Monitor property expenses and implement cost control measures
• Review and negotiate ongoing property contracts
• Prepare monthly, quarterly & annual reports on property performance -Prepare monthly, quarterly & annual financial reports
PROPERTY LEASING
•, Show and lease available units
• Supervise rent collection process - track and collect rent payments, utility reimbursements, and other tenant charges; perform collections activities for delinquent tenants, including creating and sending letters, making collection calls, and initiating and following through the eviction process.
• Organize Move-Outs, site refresh and Move-Ins
• Responsible for the lease renewal and recertification process
• Responsible for the accuracy of all data systems
RESIDENT SERVICES
• Ensure that all tenants have a positive experience with all staff contacts from initial inquiry through lease signing, occupancy, and move-out.
• Build and maintain a strong customer service culture.
• Provide oversight of maintenance services to ensure timely completion of tenant requests;
• Assure speedy resolution of resident issues and complaints and communicate with tenants to achieve successful outcomes and satisfaction. Coordinate security deposit return process.
• Act as key liaison with all commercial tenants in portfolio
PROPERTY OPERATIONS
• Ensure all vendors onsite sign in and are escorted while on property
• Perform routine field inspections for quality control of all staff
• Monitor property conditions, schedule inspections - create work orders, oversee the upkeep of the property and curb appeal
• Meet and exceed all goals and expectations of the owners of the property
• Inspect units and property for upgrades and make recommendations on an annual basis
• Organize preventative maintenance program & service contracts
• Direct turnover process
• Ensure compliance with Insurance Inspections & L&I Violations, PHFA and outside organizations, Maintain rental licenses
• Respond to all emergencies - responsible for all property operations
• Order supplies for property management and maintenance staff
• Complete weekly, monthly, and annual reports in regards to property operations
• Implement and monitor guests sign in and out procedures
• Supervise and direct additional projects when necessary
• Ensure Cafeteria and Café meet all safety requirements and all inspections are up to date, maintain ongoing inventory and waste is recorded properly for monthly reporting
• Inspect units to ensure upkeep of the units on a semiannual basis and when problems are reported
TEAM MANAGEMENT
• Supervise and manage staff including maintenance technicians, janitors, security officers, mail room technicians and receptionist staff
• Hiring and training new team members
• Conduct employee performance evaluations
• Monitor and approve employee hours for payroll purposes
CERTIFICATIONS
LIHTC + Blended Compliance Quadel 2021
PHA CERTIFICATION 2019 FAIR HOUSING CERTIFICATION 2019
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