Customer Service Claims Adjuster
Resume:
Krystal Ramirez
Customer Service Expert
Contact
Clermont, FL 34711
****************@*****.***
Objective
Dedicated and experienced customer service professional seeking a challenging role to utilize my excellent communication skills and problem-solving abilities to provide exceptional service and enhance customer satisfaction.
Education / Licenses
East Ridge High School
6-20 All Lines Adjuster License
in 13 States.
State Farm Property & Auto
Liberty Mutual
NFIP Flood certification
Key Skills
Communication
Strong Problem Solving
Proficient in Microsoft Office
Time management
Multitasking
Experience
June 2015- Current
Claims Adjuster • Work from home
• Pilot Catastrophe (2015 - Current) Property with State Farm
• USAA – (2021) – Claims adjuster Property
• Eberls Claims Service (2018-2020) Auto Total Loss State Farm
• Heritage Insurance (2018) Property
Responsibilities
• Managed 120 claims from beginning to end.
• Completed the initial contact with the policy holder
• Investigated claims by interviewing all parties, consulting with policy holders and agents to set up inspection to analyze the damaged property.
• Reviewed, compared and reconciled/Negotiated contractor and public adjusters estimates with company estimate
• Processed initial and supplement payments to the insured/PA. November 2014 – Jan 2016
Data Entry • Medicare • Express Employment
Responsibilities
• Entered paper and online applications into the computer system accurately and efficiently in a timely manner.
• Maintained confidentiality of sensitive information and ensured accuracy of data according to established standards. Continued
January 2013 – October 2014
Technical Support • Apple Inc.
Responsibilities
• Received incoming calls to assist customers with their Apple accounts and troubleshooting their devices.
• Guided customers to screenshare their device in order to provide exception service and teach customers how to use their devices virtually.
December 2011 – January 2013
Front Desk Agent • Radisson Resort Orlando Celebration Responsibilities
• Checked guest in and out of reservations as well as altered.
• Arrange transportation for guests
• Responded to complains
• Ensure a smooth guest experience
References
• Available upon request.
Contact this candidate