Customer Service Blood Collection

Melissa Williams

*** *. *** **

Easley, SC 864-***-**** **************@*****.***

EDUCATION —

EXPERIENCE

Hillcrest High School

2002

CNA / PCT

2005

* **** ********** ********,

Company Provided - Non

Certified

Fountain Inn Nursing Home (2002 - 2005)

Performed resident care activities for daily living along with charting and vital signs.

The Blood Connection (June 2005- Oct 2021)

Mobile Phlebotomist - (2 years on mobiles)

Performed blood collection according to SOP, FDA regulations and AABB standards. Provided great customer service to our donors. Lead Phlebotomist - (12 years in donation center)

Managed a team of phlebotomists to consistently meet the monthly company quota. Performed blood collection according to SOP, FDA regulations and AABB standards. Provided great customer service to our donors.

Apheresis Technician - (12 years in donation center) Ensure adequate number of apheresis donors are scheduled to be collected to meet inventory needs. Performed DRC,Platelet and Plasma collections on Trima machines. Collected Therapeutic and Special donations according to current standard operating procedures. Provides safe and comfortable environment throughout blood collection to which the donor feels important. Production Planning Scheduling Analyst - ( 2 years at Corporate Office)

Assigns staff, resources and blood mobiles to blood drives. Forecasts staff attribute needs and designates training availability. Evaluates blood drive efficiency by calculating the BDER metric for each drive. Assists in planning the blood drive calendar in alignment with organizational goals.

Velocity Clinical Research - (Oct 2021 - Current)

Assists Coordinators with blood draws when patients arrive. Performs centrifuge, pipetting, blood slides of all labs that are collected. Scan and upload all requisitions to the patient’s file. Store labs at correct temperatures per protocol. Create, pack and ship all labs according to protocol.

KEY SKILLS —

Strong Customer Service

Skilled Trainer

Clear Communication Skills

Problem Solving

Efficient Multi-Tasker

Time Management

Critical Thinking

Attention to Detail

Detail Oriented

Decision Making

Empathy

Compassion

Patience

Teamwork

References

Available upon request

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