Store Supervisor High School
Resume:
USAMA NAJM ABDULLAH
PROFESSION : Senior Services Officer
POSITION IN FIRM : Main Store Supervisor
PLACE & DATE OF BIRTH : Baghdad, Iraq, 9th Dec 1979 LANGUAGES : Arabic and English (fluent)
CONTACT ADDRESS : +968-********
************@*****.***
EDUCATION AND PROFESSIONAL QUALIFICATIONS:
• BSc. Bachelor degree in (Geography), University of Baghdad, College of Education. Geography Department, Baghdad, Iraq. (June 2004)
• High School, Al-Resala Typical College, Scientific Department, Baghdad, Iraq, July 1999.
• English certified course on Cambridge program by Mantari language Centre Institute 2013. Kuala Lampur, Malaysia
MEMBERSHIP & AFFILIATIONS:
• Member of IGA Iraqi Geographic Association, since 2004, with a grade of (Practitioner) DETAILED SUMMARY (>10 years):
Employer: Cotton On / Kuala Lumpur, Malaysia
Period: April 2012 – Present
Position: Store Supervisor at large trading shopping stores such as (Casual Cloths, Men Jeans, and formal suits for Men/Women cloths, Sport cloths and much other stuff for kids). My Job activities encompass the unloading/uploading and segregation of received containers & then organizing show room, to avoid unwanted items, plus Supervision, Coordination to receive new shipments of products and restore huge piles of cloths & other services including space organizing, sections and stations,
• Preparing Daily sales Reports, Quality check, price list, & monthly Progress Report Providing commercial advices, answering customer queries.
• Monitor the stock quantities and helping to make cost evaluation, for future business review & supplier recommendation.
• Leading business development and marketing strategy by adopting advanced techniques and preparing feasibility study as well as sale processes and highly proficient in maintaining strong relationship with key clients and customers.
Employer: JW Marriott / Kuala Lumpur, Malaysia
Period: August 2007 – April 2012
Position: Trainee receptionist at a 5-Star hotel
Receptionist at 5-Star hotel dealing with daily customers in order to facilitate booking processes. The job comprises customer services, providing guidance for customers when needed, checking for available rooms, providing information for special offers in addition to the following services:
• Providing direct assistance booking services or reservations during my duty shift hours.
• Deliver on-time and high-quality customer service, whenever required at whole day.
• Ensure and advise service team towards keeping the hotel reception and other areas clean and neat, at all times.
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• Dealing with customers' enquiries in a professional and courteous person, on the telephone or via e-mail
• Assist in administering reservations, cancellations and no-shows, in line with
• Keep up to date with current promotions and pricing, to provide information to, while maximizing bedroom sales opportunities guests, on request.
• Fulfill all requests of guests to ensure their comfort, satisfaction and safety.
• conduct regular security checks throughout the day and monitor and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture fittings and equipment "
• Be responsible for evacuation, in cases of fire or emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by getting in-house training and workbooks.
• Always adhere to all hotel policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office KEY EXPERIENCE (10 years)
Reselling all types of staff such as clothes for men, women and kids including casual clothes, formal suits, sport clothes for both winter and summer styles comprehensive knowledge on managing daily sales and monitoring the daily fluctuations in prices in accordance with local market demand
• Experienced in preparing for promotion and sale seasons as per the local market needs and demands Organizing and arranging the show proficiently exhibited to the customers.
• room and classify the products in a good way so that will be Dealing with customers' enquiries of the hotel in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in administering all reservations, cancellations and no-shows, in line with company policy
SPECIAL TRAINING:
Training courses as a services coordinator and receptionist in hotels (JW Marriott, Kuala Lumpur).
COMPUTER SKILLS:
• Working efficiently on Ms-Office applications (Word, PowerPoint, Excel, Outlook, Front Page and Internet Explorer).
• Familiar with the computer operating systems (Windows).
Contact this candidate