Criminal Justice Social Services
Resume:
Gwendolyn Smith
Kingston PA, *****
******************@*****.***
Seeking a career in social services with opportunities for direct service and counseling. I want to work in a career where my previous experience and training could enhance my professional success and personal growth.
EDUCATION
East Stroudsburg University, Stroudsburg, PA
Aug 2016-Dec 2017
Bachelor of Arts in Criminal Justice
● Member of Student Senate: Enrollment Management Committee
● Member of Black History Month Club
● Member of Residence Housing Association Committee
● Member of Sociology Social Work Criminal Justice Club
● Member of Transfer Student Union
● Member of Academic Affair
●
Lackawanna College, Scranton, PA
Jan 2014-Dec 2015 loop
Associate of Arts in Criminal Justice
● Member of Volunteers of Lackawanna College Club
● Member of Criminal Justice Club
Keystone College, La Plume, PA
Aug 2013-Dec 2014
Bachelor of Arts in Criminal Justice
● Member of Service Club
● Member of Mofayah Step Team
EXPERIENCE
AllianceBC, Long Island NY
Jan 2022 - Oct 2023
Medical Billing Specialist
● Calculated and collected payments for medical services
● Assisted patients with implementing budget plans for payments
● Protected individuals identifiable health and private information Justice Works Youth Care, Allentown PA
May 2020- Nov 2020
Family Resource Specialist for Juvenile Probation & Children & Youth Services
● Assessed family and clients needs
● Met with clients for the designated hours per week
● Maintained contact with referring agencies
● Submitted accurate notes in a timely manner and submitted reports within assigned timeframes
● Transported clients utilizing personal vehicle when needed
● Engaged families in services and treatment planning Maximus Federal Services, Pittston PA
April 2018 - May 2020 Nov 2021 - Jan 2022
Appeals Specialist
● Reviewed appeal requests to evaluate retroactive and/or prospective effective dates
● Conducted application updates to determine eligibility
● Ensured documents submitted were sufficient before attaching to the case file
● Protected individuals identifiable health and private information
● Administered educational calls to the Authorized representatives/appellant
● Rendered appeal decisions based on the information provide Stericycle, Dunmore PA
Dec 2017 - May 2018
Customer Service Representative
● Informed customers by explaining agreements and account details
● Fulfilled customers requests by explaining the next steps and forwarding the request
● Maintained call center database by verifying account information Lackawanna County Juvenile Probation, Scranton, PA June 2017-Aug 2017
Intern
● Met and interacted with court-related personnel
● Conducted drug tests on the juveniles
● Assisted the probation officers with supervisions
● Maintained a brief record of notes
Department of Academic Enrichment and Learning
Dec 2016-Dec 2017
Certified Peer Mentor
● Met with Freshman Students regularly
● Attended classes to provide assistance
● Conducted supplemental tutoring sessions
weekly
East Stroudsburg University, East Stroudsburg, PA
Aug 2016 -Dec 2017
Department of Academic Enrichment and Learning
Receptionist
● Attended and organized University functions
● Filing, sorting, making copies and data entry
● Scheduled appointments with counselors
ADDITIONAL SKILLS
● Works well as a part of a team
● Excellent interpersonal and communication skills
● Motivated, self-directed learner
● Experienced in providing exceptional customer service
● Vast experience in Microsoft Office
Contact this candidate