Customer Service Community Services

Kristina TenEyck

** ****** **. ****** *****, NY *3148 315-***-**** ***************@*****.***

Objective:

To obtain an Administrative or Customer Service position in which I can use my strong intrapersonal communication skills, exceptional organization, and utmost professional skills to meet the needs of the business, agency, or clientele.

Related Skills:

Excellent intrapersonal communication skills, both oral and written Outstanding organization

Team player

Problem solving skills

Adaptability in workplace

Employment History:

Catholic Charities of the Finger Lakes, Geneva, NY 2019-Current Case Worker

• Identify innovative means of outreach to parents, courts, law community and other key partners

• Provide in-home-community, or in-office skills training to parents that include appropriate methods of discipline, coping, communication skills and child development in addition to household management skills, transition management and post trauma

• Provide outreach in the community to address trends, community needs and to maintain up to date information regarding successes, participation, family stability and general community knowledge and awareness information

• Complete intakes, determine eligibility, review individual’s cases, assess situation and make appropriate referrals to agencies, community resources and inter agency departments

• Complete strength-based assessments and needs analysis with individual and family

• Establish and monitor client action plans, conducting case reviews and team meetings

• Conduct follow up with clients to assure progress with goal plans

• Participate in staff meetings and other CCFL related meetings and events

• Participate in continuous quality improvement efforts for the program and for the agency

• Complete required agency and program reports in a timely manner

• Establish and maintain contact with other community services to improve ability to link clients

• Stay up to date on community resources and services that can benefit parents and children in the program

Seneca County Head Start, Seneca Falls, NY 1997-2019 Family Community Services Assistant

• Assist in the on-going recruitment plan of eligible children for the ABCD program including children with disabilities, maintain funded enrollment throughout the year

• Develop a supportive, professional relationship with each family through home visits, notes, personal contact at the center and training sessions

• Complete center paperwork and data entry assigned by the Family Community Services Coordinator (FCSC) according to ABCD guidelines, accurately and timely

• Assist the FCSC in maintaining up to date and confidential records on each family according to program standards

• Attend staff meetings and training sessions

• Assist with the center newsletter and other communication to parents and families

• Assist with the orientation to Head Start, ABCD and center operations

• Support the OCFS regulations, Head Start Performance Standards, New York, and Federal Laws

• Complete weekly billing invoices (VAPR’s) to send to the payment office for processing

• Answer multiple phone lines in a professional manner, file, update records, copy data and fax Education:

Finger Lakes Community College, Canandaigua, NY

Associates in Science with emphasis in Human Services

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