Customer Service Assistant

JOSH JONES

Leeds 075******** *************@*****.***

Summary

Experienced and self motivated individual with 4+ years in customer service. My strong

suits would be multitasking, timekeeping and I work exceptionally well with others. I

have a friendly yet determined attitude.

Experience

Bistro Supervisor 10/2023 to Present

High Trees Garden Centre Leeds

Opening and closing of the Bistro, working closely with the owner to accommodate customers of the Garden Centre.

Prepping and cooking all meals, monthly menu changes are managed by myself.

Developed and maintained staff.

Recruitment Consultant 01/2022 to 06/2023

300 North Leeds

Headhunted candidates by identifying and approaching targeted individuals to client specifications.

Balanced client and candidate needs to achieve outstanding satisfaction ratings.

Informed candidates about both positive or negative interview results.

Customer Service Assistant 08/2020 to 11/2021

Midgleys Fisheries Leeds

Served as a friendly, hardworking, and punctual employee.

Maintained a clean and organized working environment to enhance productivity.

Maintained a positive attitude despite any hurdles.

Kitchen Prep 06/2019 to 06/2020

Kitty Cafe Leeds

Worked well independently and on a team to solve problems.

Responded to problems with excellent troubleshooting abilities.

Treated company property and equipment with the utmost care and respect.

Warehouse Operative 10/2018 to 05/2019

TJX Leeds

Organized and prioritized work to complete assignments in a timely, efficient

manner.

Helped to meet and exceed goals.

Ensure items are packed and labeled ready for loading and shipping.

Customer Service Assistant 10/2016 to 06/2017

Princess Cafe Scarborough

Always strive towards best customer satisfaction

Up-sell when appropriate

Keep tables clean and tidy at all times

Skills

Recruitment strategies

Terms negotiation

Interviewing techniques

Applicant tracking

Food safety

Food preparation techniques

Inventory monitoring

Kitchen equipment expertise

Education

A-Levels: English Lit 2020

Leeds City College Leeds, LDS

GCSEs: A-C. Maths. English. Science. Geography. A* Business Studies. 2016

Scalby School Scarborough, NYK

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