Human Resources Employee Relations

William H. Benifield

Locust Grove, GA ***** • 478-***-**** • ********@*****.*** • LinkedIn

DIRECTOR OF HUMAN RESOURCES

Impactful professional delivering innovative & highly effective approaches to human resources

A talent-focused and performance-driven leader with extensive experience in human resource management, mastery of recruitment, and employee engagement. Repeated success in developing robust HR strategies, organizing development sessions, introducing new recruitment approaches, and executing talent management processes.

Studies trends to identify areas of improvement and forecast change initiatives. Detail-focused with an intuitive ability to create sourcing strategies, assess talent, make data-driven decisions, and manage performance. Capability to build and maintain robust relationships with staff to ensure maximum employee satisfaction and retention.

Expertise in policy creation, employee relations, liaising, compensation, team development, and complex problem resolution.

Promotes open communications, proactive collaboration, and positive work culture by building and leading high-performance teams, establishing hiring and onboarding strategies, and prioritizing employee engagement strategies.

Core Competencies

Risk Assessment & Mitigation

HR Policies Development

Growth Plan & Implementation

Employee Satisfaction

Employee Engagement

Recruiting & Hiring Initiatives

Performance Management

Process Redesign/Change Management

Talent Acquisition & Retention

Team Building & Leadership

Compensation & Benefits

Relationship Management

Relevant Experience

Clayton County Community Service Authority, Forest Park, GA 2024 - Present

Director Human Resources

Reporting directly to the Executive Director, oversee all facets of the human resources department which includes recruiting, orientation, employee relations, training, employee data maintenance, benefits and termination procedures. Supervise a total of 145 employees. Liase between senior managements and line staff.

Maintain an open door policy and improve employee relations by actively listening to suggestions and creating non-monetary incentives.

Streamline processes and procedures that led to increased productivity.

Promote healthier living options by changing meal plans and creating weekly exercises.

Recycled older computers to create the Learning Center Computer Lab to allow for student online training.

Improved lines of communication by establishing morning, afternoon, and evening employee huddles.

Consistently educate staff on company, Federal, State, and local human resources laws, policies, procedures, and best practices

ESSILOR LUXOTTICA, McDonough, GA • 2020 -2024

Senior Human Resources Business Partner

Played an integral role in administering all areas of Human Resources practices to include ER, onboarding, talent, risk assessments, training and development.

LAKEVIEW BEHAVIORAL HEALTH, Norcross, GA • 2020 to 2024

Director of Human Resources

Reporting directly to the CEO, oversee all facets of the human resources department which includes recruiting, orientation, employee relations, training, employee data maintenance, benefits and termination procedures. Supervise a total of 245 employees. Liase between senior managements and line staff.

Maintain an open door policy and improve employee relations by actively listening to suggestions and creating non-monetary incentives.

Streamline processes and procedures that led to increased productivity.

Promote healthier living options by changing meal plans and creating weekly exercises.

Recycled older computers to create the Learning Center Computer Lab to allow for student online training.

Improved lines of communication by establishing morning, afternoon, and evening employee huddles.

Consistently educate staff on company, Federal, State, and local human resources laws, policies, procedures, and best practices.

CITY OF COLLEGE PARK, College Park, GA • 2018 to 2019

Director of Human Resources/Risk Management

Provided oversight to the City’s personnel safety, benefits, and risk management programs. Administered payroll processing by planning and implementing changes to the payroll system in accordance with the City’s needs. Managed the City’s Defined Benefit plan, such as 401K and Deferred Compensation plans, while collaborating on special projects. Communicated and trained HR staff on compliance with new employment regulations.

Identified and resolved employee queries on time by assisting attorneys with responding to EEOC charges; negotiating, investing, and preparing for dispositions.

Spearheaded employee evaluation process by researching, recommending, and implementing best procedures, while communicating with employees and supervisors.

Analyzed and recommended action plans and strategies by ensuring compliance with all applicable Federal and State laws and regulations.

ST. FRANCIS HOSPITAL/LIFEPOINT HEALTH SYSTEM, Columbus, GA • 2016 to 2017

Director of Human Resources

Played an integral role in defining, developing, and implementing human resources strategies across the organization in accordance with future company needs. Monitored day-to-day operations including leadership, management, and development by utilizing various systems, such as ADP, Kronos, Lawson (HRIS), SAP, Taleo, and Mckesson, while assuring compliance with EEOC, FMLA, ADA, and WC.

Developed a customer service environment in accordance with the organization’s mission and vision while administrating all HR policies and procedures.

Evaluated performance and all HR start-up programs to select new employees, physicians, and mid-level professionals.

Ensured accuracy and stability within the employee workforce to manage position control. Built and maintained long-term professional relationships with executives and middle managers by establishing weekly training sessions.

Identified and provided best HR practices to employees and staff to transform the HR process into a practical implementation on a day-to-day basis.

Liaised with all levels of management to achieve strategic and operational objectives, while resolving HR-related queries.

Headed a team of 12 HR professionals by directing and managing over $1M in departmental budget as well as established a culture of human resources programs and operations to select the best talent.

Planned, created, and implemented recruitment and retention plans to reduce turnover by soliciting employee feedback.

Improved employee participation by developing employee forums via face-to-face employee feedback and online technology.

HCA/COLISEUM MEDICAL CENTER, Macon, GA • 2013 to 2016

Senior Human Resources Business Partner

Served as a Senior HR Business Partner by directly reporting to the VP of HR and providing strong leadership, training, and development. Assured customer sa

tisfaction for multi-sites reporting inefficiencies through new automation. Provided leadership guidance to all staff level employees by delivering executive-level guidance when required. Evaluated and provided feedback to senior leaders and various department leaders on a regular basis.

Enhanced inefficiencies and management excellence by executing new programs in performance management and organizational effectiveness in a fast-paced and highly competitive environment.

Planned and implemented organization training on all new HR systems, such as OneHR, Taleo, Lawson, Kronos, ADP, and SAP.

Efficiently managed HRIS, talent acquisition, recruitment, benefits, and workers compensation.

TRIAGE HOLDING COMPANIES (CORRECTIONAL HEALTHCARE), Atlanta, GA • 2006 to 2013

Corporate Director of Human Resources

Actively engaged in collective bargaining agreement and corporate planning in collaboration with jail administration and management ensuring through communication on a day-to-day basis. Delivered support to over 500 hourly employees by utilizing ADP/Kronos payroll systems, Lawson, SAP, Mckesson, Taleo, and PeopleSoft. Oversaw all physician/mid-level recruitment by credentialing and onboarding process, including FMLA, ADA, EEOC, and workers' compensation. Conducted leadership training to multi human resources department locations. Provided strong-cross industry background and experience supporting the large, diverse workforce in multiple locations throughout the state.

Managed all HR operations, including strategic guidance, planning, leadership, and training/development, while executing best practices to more than 50 local jail.

Transformed a new HR department of 10 team members into a high performing, well-functioning, and cost-effective HR department, resulting in improving customer services.

Led the company’s first employee engagement program by developing “Boots on the Ground” as well as introduced the first employee referral program to decrease turnover and establish good retention measures.

Ensured compliance with state/local policies and procedures by managing automated systems scope of responsibility by expert skills, organization effectiveness, problem-solving skills, and effective coaching.

William H. Benifield Page 3

Additional Experience

LUXOTTICA, McDonough, GA • RXO Technician (2019 – 2020)

ROBERT HALF MANAGEMENT RESOURCES, Atlanta, GA • Interim/Director of Human Resources/Risk Management City of College Park (2018)

BIBB COUNTY SCHOOLS • Permanent Elementary School Teacher (2018)

ROBERT HALF MANAGEMENT RESOURCES, Atlanta, GA • Senior HR Consultant/Books A Million (2017 to 2018)

HCA/COLISEUM MEDICAL CENTER, Macon, GA • Interim Vice President of Human Resources (2015 to 2016)

CENTRAL GEORGIA TECHNICAL COLLEGE (CGTC), Macon, GA • Adjunct Instructor (Business Management) (1997 to 2017)

Education & Credentials

NATIONAL LOUIS-UNIVERSITY, Chicago, IL • Master of Science (M.S.) in Human Resources Management, Development & Training

WESTERN ILLINOIS UNIVERSITY, Macomb, IL • Bachelor of Arts (B.A.) in Political Science

Professional Development: SPHR (Senior Professional Human Resources)

Memberships: Member of SHRM Atlanta

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