Customer Service Representative
Resume:
Mayra DeAlva
Contact
Compton, CA 90221
***********@*****.***
Objective
Professional with over 17 years of experience in management, retail and customer service, seeking a position where I can apply the skills I have acquired in my past work experience and grow with a company that offers the ability of advancement. Education
Banning High School
Wilmington, CA 90744
High School Diploma
Key Skills
Customer Service
Project Management
Sales
Communication
Problem-solving
Experience
August 2021 - Present
Front Desk Receptionist • STG Auto Group (Bellflower, CA)
● Process Down Payments
● Process DMV and Sales Contracts
● Process Dealership Customer Forms
● Answer and Direct Calls
● Customer Service
August 2018 – October 2020
Prestige Sales Manager • Ulta Beauty
● Responsible for driving top- line sales growth
● Lead Prestige beauty advisors, boutique leads and skin experts to deliver exceptional levels of service, efficiency and financial growth
● Review financial and operational reporting, including store visits and audit results
● Train, coach and develop direct reports
● Enhanced associate engagement by building a high- performance environment that inspires and encourages
● Planned and executed major corporate in- store events with the brand account executives
● Prepared the schedules for management and associates
● Protected company assets and minimizes loss according to store standards and operating procedures
● Ensured Ulta Beauty policies, procedures and standards were followed
● Assisted in recruiting, hiring, training and development of associates
December 2013 – August 2018
Assistant Manager • Ross Stores
● Lead company best practices and maximize productivity
● Scheduling for the stockroom team
● Assisted in the analysis of store reports to evaluate the overall store performance
● Ensured proper scheduling of associate according to business objectives
● Controlled payroll hours adjusting to current business trends
● Assisted in recruiting, hiring, training and development of associates
● Ensured a safe and secured environment
● Assisted with monthly safety meetings
● Supervised and coached retail associates in providing efficient and friendly service at the registers, fitting room and sales floor
● Ensure recovery, sizing and markdowns are being completed according to the company standards
● Assisted and trained associates on loss prevention awareness and store shortage goals
● Monitor mark-out-of-stock policy to ensure proper administration
June 2006 – November 2013
Shift Manager • CVS Pharmacy
● Manage employee shifts and create work schedules
● Assign employees to work registers, stock shelves or clean the sales floor
● Assign and lead store activities and special events, such as: charity and community drives
● Oversaw daily sales reports and trained hourly employees
● Assist with customer service
● Manage product inventories
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction.
References
Available upon request.
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