Quality Assurance Control

Location:

Posted:

August 12, 2024

Resume:

Summary With steadfast commitment to quality and a robust background in Quality Control and Audit, my journey has led me to excel as a Quality Assurance Specialist at Worthington Industries. Here, my skills are focused on implementing rigorous quality control techniques that safeguard our product’s integrity and our brand’s reputation.

Previously, as a special Education Teacher, I honed my pedagogical skills and adapted complex concepts to diverse learning needs, a discipline that now informs my meticulous approach to quality management. Our team’s success is a reflection of our collective dedication to excellence and continuous improvement in all facets of our work.

Skills

Inspections and audits

Correction plans

Safety procedures

Testing protocols

Dedication

Strong work ethic Positive attitude

Excel

Word

Publisher

PowerPoint

Access

Outlook

ISO 9005

Experience: Employment History

1. QUALITY ASSURANCE INSPECTOR from 01/13/2023 to date at Worthington Industries – Westerville, OH

In this role, I am responsible for regular testing systems to ensure that they are functioning properly and meeting defined standards for the organization. My duties also include identifying issues with documented processes, analyzing data for accuracy and providing recommendation to improve quality control.

2. QUALITY AUDITOR from 03/15/2021 to 12/20/2022 at WATTS Technologies, Groveport, OH In this role, I was responsible for reviewing all customer orders for accuracy before shipment.

REASON(S) FOR LEAVING: Seasonal Contract

3. QUALITY ASSURANCE TECHNICIAN from 10/16/2017 to 05/31/2018 at KDC/one Aromair - New Albany, OH

4. LEAD QUALITY ASSURANCE TECHNICIAN from 06/01/2018 to 02/22/2022 at KDC/one Aromair - New Albany, OH

Participated in technical trainings and workshops to improve skills set and boost overall knowledge. Performs and leads all functions related to the inspection of finished product in accordance with the applicable standard operating procedures (SOPs) and work instructions (WI). Leads, assigns and/or performs the activities of the QA Inspectors to ensure performance expectations and production schedules are met timely and with the highest level of quality. Motivates and leads the QA team to reaching the departmental goals and objectives. Communicates to QA management the team's progress and provides support to the management team in their efforts to address and/or correct specific employee performance issues Collaborates with the QA team and other department leaders on quality related issues, provides recommendations for improvement and drives the corrective actions. Audits records, forms and overall results completed by QA Inspectors to ensure requirements and specifications have been met. Leads and/or conducts investigations related to errors, safety incidents, quality defects and non-conformances to ensure that root causes are identified, and appropriate corrective/preventative actions are taken and/or implemented. Places finished goods and components with quality defects on Hold and performs AQL inspection in accordance with customer SOP's. Coordinates and/or performs training for all QA employees. Ensures all QA employees have received the necessary training and are following all applicable SOP's, Work instructions and GMP procedures. Reconciles and maintains inventory of QA supplies and equipment. Reports and communicates inventory levels and discrepancies to the QA Manager. Follows, promotes, and enforces KDC's safety and environmental policies, practices, and procedures. Completes all work in a manner consistent with the company's quality system and FDA good manufacturing practices; includes maintaining a clean, contaminant-free, and orderly work area always. Performs other duties as assigned. Assists with developing or updating QA SOPs and WIs related to the QA Inspector function.

REASON(S) FOR LEAVING: aspiring for new Challenges and career advancement.

5. TEACHER from August 2008 to June 2014 - Oxford International School - Harding, KZN, South Africa.

Facilitated computer lab sessions, supervising such tasks as penetration testing, coding, and script creation. Monitored student progress through frequent assessments of various computer tasks. Developed new technology competencies by attending continuing education courses. Monitored 2 computer lab assets, including 300 flash drives and computers. Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources. Planned detailed lesson plans with related handouts to teach step-by-step computer use to students from grade 9 to12 grade computer literacy. Scheduled group and private tutoring sessions to assist students requiring extra help. Participated in on-campus activities to support students outside of classroom. Maintained computer lab of 300 computers and performed computer repairs.

REASON(S) FOR LEAVING: Moved to join my Fiancée in the United States permanently.

6. CUSTOMER SERVICE ASSOCIATE from December 2004 to January 2006 - TESCO Balham Express, London, UK.

Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication. Documented conversations with customers to track requests, problems, and solutions. Educated customers on special pricing opportunities and company offerings. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Processed customer account changes. Asked probing questions to determine service needs and accurately input information into electronic systems. Capitalized on opportunities to enhance customer experiences and bring in repeat business.

REASON(S) FOR LEAVING: Part Time Employer (student Holiday Maker job)

Education and Training

Cape Coast Technical University – Ghana

AWARDS & HONORS:

November 2019 KDC/one Aromair Employee of the Month.

2019 2nd Quarter KDC/one Aromair Employee of the Quarter.

2019 KDC/one Aromair Employee of the year.

REFERENCE

1.Nicholas Warrilow- supervisor – Worthington Industries, Westerville OH

TEL: 407-***-****

EMAIL: ********.********@****.***

2.Wayne Nash – Vice President – KDC/One Aromair, New Albany OH