Order Management Specialist
Resume:
MA. RACHELLE JOY
SEVILLENO KAHANAP
ORDER MANAGEMENT
PROFESSIONAL PROFILE
Diligent Order Management Specialist with 12 years of experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies. WORK EXPERIENCE
SKILLS
CONTACT
EDUCATION
Order Management Specialist
Bring in customer orders daily from various sources, including customer portals, EDI, emails and faxes. Respond to incoming emails and phone calls with same- day service.
Confirm purchase order changes and make changes to orders in our ERP system.
Maintain accurate documentation of all
actions/conversations/issues (through Gorgias and
Airtable).
Release orders/backorders for shipping in a timely fashion.
Organize order releasing for easy picking and
communicate with our Warehouse team for shipment
alignment.
Create delivery slips and invoice shipped orders.
Upload/enter shipping information to customer portals. Handle payment issues, solve order-related problems and interact with account managers as needed.
Interact with customers and provide them with
information on order-related questions (such as inventory availability) and product inquiries.
Understand and ensure departmental KPIs, objectives, and guidelines are followed.
November 2022 - Present
******************@*****.***
872 ML Quezon Ave., Sucat
Muntinlupa City, Philippines
Proficient in SAP and Salesforce
Knowledgeable in using Slack,
Notion, Airtable
Familiar with Shopify and Wayfair
Email Management (Outlook,
Front, Gorgias, Gmail)
Able to work independently and
efficiently to meet deadlines
Able to promptly answer
concerns, assistance or support
via email, phone or chat
Problem- solving orientation
Above average typing skills
Bachelor of Science in Nursing
HiEnd Accents
Order Management Administrator
Execute order entry of sales transactions for direct and channel partner customers in support of Avid’ s portfolio of video and audio products, support and services. Coordinate with credit, sales, finance and supply chain to resolve pricing, shipping, invoicing and material management to provide resolution when required. Daily invoice of due sales orders.
Process Credit and Rebill requests sent by customers and/ or sales. Process Debit for staged payments.
Proces RMA (Return Order) requests sent by customers and or sales. Evaluate incoming orders over (USD) for terms and conditions and document requirements; prepare the document packages for compliance review. Execute invoicing resolution when required and credit/debit activity associated with customer accounts.
Ensure compliance with established order administration procedures to ensure orders are processed according to company policy.
Act as key point of contact with cross-functional departments such as sales, credit, IT, supply chain and contracts management.
October 2017 - November 2022
Order Management Associate
October 2015 - January 2017
Order entry in SAP ( received via phone, email, textconnect portal). Make outbound calls to prospective customers to provide them with information on the company’ s products and services.
Handle correspondence and respond to inbound calls from customers. Handle incoming emails by appropriately replying to them following company policy. Submit requested reports of customers (Sales performance, Unserved orders and Credit Analysis). Gather details from new customer and refer to sales officer. Meet the set average handling time in creating sales order via phone (4 minutes per SO). Update/ inform sales officers regarding products with no price upload. Make amendments in orders as requested by customers and sales officers. Submit weekly reports to assigned order to cash team lead. Conduct text blast to customers for announcements or updates. Coordinate with credit specialists and accounts receivable specialists for payment and credit related inquiries of customers.
Avid Technology
Holcim East Asia Business Services
Telus International Philippines
Email Support Representative -SME
October 2014- August 2015
Assist new agents in answering concerns via email. Send reports during nesting or transition period of newly hired CSRs. Give approval to item replacements (defective products). Review email responses of advocates before sending to customers. Assist customers by troubleshooting their technical problems via email. Gives updates to orders and shipping information.
Collaborate and follow up with respective carriers regarding shipment status. Assign cases to agents.
Aboitiz One Distribution
Order Management Team Lead 2011 - 2013 / Order Management Coordinator 2010 - 2011 December 2010- May 2013
Handles Order Checking flow of Regional Key Accounts and Balance GMA. Prepare slideshow presentations for supervisors and managers and record minutes of meetings. Address delivery issues and concern via email and phone. Review and Price checking of Customer Purchase orders. Monitoring of Stock Allocation for NPDs or Promo SKUs. Monitor on-time delivery and Interisland Shipment Orders. Providing Daily Pending Order Reports status.
Working with the KAE (Sales) and Finance for NPD Discount Set-ups. Coordinate directly with buyers regarding order/ delivery concerns. Coordinate with Finance Department for Order Release Request. Provide weekly EDI reports.
Provide weekly Order Pattern Deviation of handled accounts. Flag of Price Variance to respective CDM and KAE encountered every week. As Order Management Team Lead:
As Order Management Coordinator:
Handle Order Processing flow of Prestige Key Accounts. Monitor on-time delivery and Interisland Shipment Orders Provide assistance to Customer Supply Chain Coordinators. Ensure new product is ordered appropriately.
Monitoring of Stock Allocation for NPDs or Promo SKUs. Maintain Zero Backlog pending orders for process monitoring.
Contact this candidate