Customer Service Data Entry
Resume:
Lena Shepard
Business Owner / Home and Office Cleaning
Gastonia, NC 28054
******************@*****.***
Excelled and enjoyed working since the age of 16, started a productive business before 20 years of age. Very successful with the business. Leadership Skills, Team work, Management. Sales, Customer Service/Satisfaction, Inventory & Marketing, are basic skills I've mastered. Learning, challenges, and good work ethic are important to me. In any environment I believe my skill set would allow for growth and achievement.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Machine Operator
GM Gutters and More-Gastonia, NC
May 2021 to Present
Run machine, knowledge of hand tools, manual labor, shift lead, paperwork, data entry, payroll, training new employees, work safety certification, job reports, an eye for small details, customer satisfaction, sales, recruiting clients, filling shifts, working overtime, scheduling/providing estimates, bidding jobs, material handler and knowledge of material needed, job schematics, blueprints, organization, math skills, clean work space, proper work edict. Cut time and material cost down 30% in the first 90 days after I became supervisor. Gratitude, Respect and responsibility. Manager, Self
Home and Office Cleaning-Gastonia, NC
March 2008 to February 2024
Had my own business before I was 20 years old. Continue to keep it up and running. Job details include Managing, Sales, Inventory, Invoicing, budgeting, data entry, customer service/support, marketing, residential and commercial cleaning, scheduling clients, Managing accounts, payroll, leadership, organization, and outdoor maintenance also. Acquired my own client list, and Increased sales with marketing & advertising, including door to door sales. Exceptional customer satisfaction, with client references.
Forklift operator, GS Sales
G&S Sales-Stanley, NC
February 2009 to November 2011
Got a raise before 30 days, moved up very fast. Inventory, Shipping & Receiving, Sales, Customer Service/ Satisfaction, Data Entry, Payroll, Office, Shift Lead, Training, Management. Increased company sales, & customer satisfaction.
Education
Certificate in Sociology, Biology, Psychology, Mathematics, Language Arts, Creative Writing, Investagative Journalism, Business Management, Working Smart, Human Relations/Services, Public Speaking, Customer Service/Support, Bugeting/Accounting, Tax Preparation, Team/Leadership Management, Sales
& Marketing, Shipping/Reciving Inventory, Data Entry Gaston College - Dallas, NC
January 2009 to March 2012
Skills
• Residential Cleaning
• Office Administration
• English
• Algebra
• Math
• Tutoring
• C/C++
• Writing Skills
• Workplace skills (10+ years)
• Proofreading
• Curriculum Development
• Commercial Cleaning
• Public Speaking
• Teaching
• Creative Writing
• Microsoft Excel
• Case Management
• Data Analysis
• Research
• Tableau
• Administrative Experience
• Sales
• Event Planning
• Statistics
• Cleaning Experience
• Fundraising
• Analytics
• Leadership
• Java
• Visual Basic
• Problem solving (10+ years)
• Problem management (10+ years)
• Warehouse experience
• Forklift OSHA certified
• Safe work practices
• Human resources
• Leadership/project leadership
• Management
• Outdoor work
• Warehouse management
• Assembly line
• Production planning/management
• Assembly
• Schematics
• Forklift
• Shift management
• Statistics
• Leadership
• Google Docs
• Typing
• Analysis skills
• Visual Basic
• Sales
• Project management
• Warehouse management system
• Payroll
• Customer service
• Presentation skills
• Java
• Computer science
• Account management
• Marketing
• Curriculum development
• Relationship management
• iOS
• Product demos
• Mac OS
• Data analysis skills
• Proofreading
• Research
• Analytics
• Tutoring
• C
• Tax experience
• Creative writing
• Teaching
• Business Analysis
Awards
Public Speaking/ Motivational Speach
April 2009
My last year of high school at East Gaston, we were required to "leave a mark Make an impression, that for years to come, someone would talk about... A lot of students made crazy science projects, exploding volcanos, some students mae exccellent snacks, others made sculptures, art, scripted a play, I decided to speak on motivation, and how we can motivate people in such small ways we don't even realize it's happening, and on the reverse side of that coin, how we can damage someone or their feelings without even thinking of the impact because it wasn't known or relevent to us. I won a Public Speaking / Motivation certificate and ribbon because I touched on subjects that were and still are "touchy" subjects, and I spoke the truth, atleast my truth. I spoke what we all think but didn't want to say, and I made sure to not only speak but lead people to understanding the cause and effect of having motivation, and giving motivation
Certifications and Licenses
Forklift Certification
CRC
Present
Career readiness certification/workplace edict
Work Smart
Present
College certification in working smart, being responsible, and leadership. Pallet Jack Certification
July 2015 to Present
Business Management
June 2011 to Present
Public Speaking
April 2010 to Present
Driver's License
CRC
January 2014 to Present
Certified Bookkeeper
June 2013 to Present
Food Handler Certification
ASE Certification
ASE Automobile Service Consultant Certification
Certified Quality Auditor
Additional Information
KEY QUALIFICATIONS
Hard worker, very responsible. Experience in warehouse work and responsibilities and procedures. Able to
adjust quickly and work smart. Capable of making management decisions. Great at organizing and filing.
Office experience.
Contact this candidate